Microsoft Office
Stephanie Harshberger
Spruce,MI
Summary
Well-qualified medical and dental professional successful at helping patients navigate both medical and dental office clerical and clinical procedures while maintaining smooth and efficient business operations. Offering 20+ years of related experience, diligent nature and expertise in the clerical and clinical sides of operations.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Head Dental Assistant
Sunrise Side Dental Centers
03.2019 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during procedures, assisting dental fillings, design Cerec porcelain crown and bridges
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Enhanced patient comfort by providing gentle and efficient dental care during procedures.
- Improved office efficiency by maintaining organized and well-stocked dental supplies for daily use.
- Trained new dental assistants in clinic protocols and procedures, fostering a supportive team environment.
- Collaborated closely with insurance providers to clarify coverage details leading to improved patient satisfaction.
- Managed inventory of dental supplies to prevent shortages while staying within budget constraints.
- Contributed to the successful treatment of patients with diverse dental needs through effective collaboration with the dental team.
- Safeguarded practice reputation by adhering to strict sterilization protocols for instruments and equipment as per OSHA guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Oral Surgery Assistant
Thunder Bay Oral Surgery
05.2006 - 01.2019
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
- Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
- Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Scheduled and confirmed patient appointments.
- Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
- Verified patient insurance eligibility and benefits.
Emergency Medical Technician / Firefighter
Alpena Township Fire Department
04.2016 - 09.2018
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Emergency Medical Technician / Medical Assistant
HealthWise Medical Clinic
11.2006 - 05.2008
- Directed patients to exam rooms, fielded questions, and prepared for nurse practioner examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
State of Michigan Hazardous Materials Operations - Hazardous Materials Operations
Alpena Community College
Alpena, MI01.2021
State of Michigan Firefighter II Certificate - Firefighter II
Alpena Community College
Alpena, MI01.2017
Emergency Medical Technician -
Alpena Community College
Alpena, MI01.2004
Diploma -
Alpena Senior High School
Alpena, MI01.1992
State of Michigan Firefighter I Certificate - Firefighter I
Alpena Community College
Alpena, MISkills
- Microsoft Word
- Excel
- Dentrix Dental Software
- Dexsis Radiology Software
- WinOms Dental Software
- Electronic Medical Records
- Oral Surgery
- Urgent Care
- EMT Experience
- Experience Administering Injections
- Dental Assisting
- Medical Office - Front Desk
- Dental Office - Front Desk
- Medical Assistant
- Vital Signs
- Infection Control Training
- Dental Anatomy Knowledge
- Anatomy Knowledge
- Phlebotomy
- Triage
- Critical Care Experience
- HIPAA
- Clerical Experience
- Phone Etiquette
- Medical Scheduling & Billing
- Employee Orientation
- ICD-10
- Oral and maxillofacial surgery billing
- Office Management
- HIPAA Compliance
- Dental Radiography
- Office Administration
- Electronic Charting
- Appointment Scheduling
- Infection control expertise
- Insurance Billing
- Radiology proficiency
- Dental office administration
- Insurance Coordination
- Dental radiographs proficiency
- Four-handed procedures
- Patient schedule management
- Patient Scheduling
- Complex Problem-Solving
- OSHA Regulations Knowledge
- Inventory Management
- Clinical Support
- Dental staff support
- Data confidentiality measures
- Procedure Support
- Regulatory Compliance
- Stress management techniques
- Oral X-Rays
- Strong writing and verbal skills
- Patient records gathering
- Intraoral and Panorex radiographs
- Infection control procedures
- Problem-solving abilities
- Excellent Communication
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Patient Scheduling Management
- Medical terminology knowledge
- Healthcare Compliance Knowledge
- Insurance Eligibility and Verification
- Medical Practice Operations
- Staff Scheduling
- Computer Software Proficiency
- Billing Processes
- Insurance Verification Proficiency
- Medical Procedures Scheduling
- EMR Software
- Reception Management
- Staff Recruitment and Training
- Inventory Maintenance
- Performance Evaluation Experience
- Inventory Control
- Electronic Health Records Management
- Scheduling and calendar management
- Training and Orientation
- Staff Management
- Business Administration
- Hiring and Terminations
- Policy Management
- Credit and collections
- Conflict resolution abilities
- Strong interpersonal skills
Certification
- Emergency Medical Technician - Basic, 08/01/04, 08/31/23
- State of Michigan - Firefighter I and II, 09/01/94, Present
- AED Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Dental Anesthesia Assistant National Certification Examination (DAANCE)
- Medical Transcription
Personal Information
Work Permit: Authorized to work in the US for any employer
Professional References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Improved revenue by following up with insurance providers on outstanding bills.
- Improve accounts receivable by following up with past due patient balances.
- Negotiate with suppliers and order inventories and supplies in bulk.
- Mentored 2 new dental assistants.
- Take approximately 15-20 X-rays per day.
Software
Dentrix Dental Software
Dexis Dental Software
WinOms Dental SoftWare
Allscripts Electronic Medical Records Software
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchHealthcare benefitsPersonal development programsCareer advancementPaid sick leaveLanguages
English
Full Professional
Interests
Reading
Swimming
Travel
Timeline
Head Dental Assistant
Sunrise Side Dental Centers
03.2019 - Current
Emergency Medical Technician / Firefighter
Alpena Township Fire Department
04.2016 - 09.2018
Emergency Medical Technician / Medical Assistant
HealthWise Medical Clinic
11.2006 - 05.2008
Oral Surgery Assistant
Thunder Bay Oral Surgery
05.2006 - 01.2019
- Emergency Medical Technician - Basic, 08/01/04, 08/31/23
- State of Michigan - Firefighter I and II, 09/01/94, Present
- AED Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Dental Anesthesia Assistant National Certification Examination (DAANCE)
- Medical Transcription
Emergency Medical Technician -
Alpena Community College
Diploma -
Alpena Senior High School
State of Michigan Hazardous Materials Operations - Hazardous Materials Operations
Alpena Community College
State of Michigan Firefighter II Certificate - Firefighter II
Alpena Community College
State of Michigan Firefighter I Certificate - Firefighter I
Alpena Community College
Similar Profiles
Allyson WieserAllyson Wieser
Dental Hygienist at Sunrise Side Dental CentersDental Hygienist at Sunrise Side Dental Centers
Prakruti ChaudharyPrakruti Chaudhary
Dental Assistant at South Side Friendly Dental CareDental Assistant at South Side Friendly Dental Care
Ketjona PreciKetjona Preci
Dental Assistant at Bright Side DentalDental Assistant at Bright Side Dental