Ana Tzetzo
Quincy,MA
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Relationship Banker focuses on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adapt at identifying and matching customers with products and services by conducting interviews and discussing financial needs. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Relationship Banker
Bank of America
South Braintree , MA
05.2024 - Current
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Complied with security procedures and protocols when opening and closing bank vault.
Teller Specialist II
Rockland Trust Bank
South Weymouth, MA
09.2023 - Current
- Processed customer deposits and withdrawals accurately.
- Provided customer service to customers needing assistance with their accounts.
- Balanced cash drawers daily, ensuring accuracy of transactions.
- Performed security checks on incoming and outgoing currency shipments.
- Maintained a positive attitude while helping customers with their banking needs.
- Handled large amounts of cash accurately and securely throughout the day.
- Answered customer inquiries regarding account balances, loan payments, or other banking services.
- Adhered to all bank policies and procedures related to teller operations.
- Resolved customer complaints in a professional manner, escalating more complex issues as needed.
- Cross-sold bank products such as credit cards, debit cards, money orders.
- Provided excellent customer service by greeting customers warmly upon entering the branch.
- Checked for accuracy of all documents associated with each transaction.
- Followed up with customers when necessary to ensure satisfaction with their banking experience.
- Issued temporary ATM and Debit cards when requested by customers.
- Generated end-of-day reports summarizing total number of transactions completed during shift.
- Reconciled differences between physical cash count and computer records at end of shift.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Trained employees on cash drawer operation.
- Resolved problems or discrepancies concerning customers' accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
Relationship Banker
Bank of America
Quincy, MA
09.2007 - 09.2023
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Complied with security procedures and protocols when opening and closing bank vault.
Education
High School Diploma -
Gjimnazi Nr 3
Korce . Albania 06.2000
Some College (No Degree) -
Bunker Hill Community College
Charlestown, MASkills
- Customer Service-Oriented
- Money Handling
- Financial Processes Understanding
- Security Understanding
- Customer Care Experience
- Reliable & Trustworthy
- Team Building
- Friendly, Positive Attitude
- Organizational Skills
- Good Work Ethic
- Customer Service
- People Skills
- Planning & Organizing
- Flexible Schedule
- Employee Motivation
- Teller Background
Languages
Fluent in Albanian, Fluent in English and understands Italian
Education and Training
other
Timeline
Relationship Banker
Bank of America
05.2024 - Current
Teller Specialist II
Rockland Trust Bank
09.2023 - Current
Relationship Banker
Bank of America
09.2007 - 09.2023
High School Diploma -
Gjimnazi Nr 3
Some College (No Degree) -
Bunker Hill Community College