Ana Usher
Los Angeles,CA
Summary
Highly motivated professional with vast experience in customer service. Seeking to obtain a position that utilizes my skills, abilities, and knowledge in order to make a significant contribution to an organization.
Overview
1
1
year of professional experience
Work History
Instructional Aide
Soleil Academy
02.2024 - 03.2024
- Participated in professional development opportunities to stay current on best practices in education and improve instructional techniques.
- Served as a mentor to new instructional aides, offering guidance on effective teaching methods and sharing best practices from personal experience.
- Communicated regularly with parents about student progress, fostering strong home-school connections for optimal academic success.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Develop and execute weekly, monthly, and quarterly work plans to improve academic progress.
Receptionist (temporary contract)
KIPP Scholar Academy
09.2023 - 10.2023
- Scheduled appointments, Keeping track of student attendance, Coordinated with teachers, students, and parents, Administrative task such as handling correspondence, Managing records, and maintaining school supplies
Canvasser
Community Coalition
05.2023 - 09.2023
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with South Los Angeles residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically handing flyers, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
Housing Navigator (temporary contract)
Central Neighborhood Health Foundation
06.2023 - 07.2023
- Handles Inbound/Outbound calls, Connect and assist clients with resources to get available permanent housing, Assists clients with housing applications, Assist clients with housing search and present alternate options, Communicating and advocating on behalf of the member with the landlords
Health Educator, Food Clinic (temporary contract)
Venice Family Clinic
03.2023 - 04.2023
- Create flyers for health classes, Teaches health classes about CalFresh in both English and Spanish, Pass out food to patients and homeless
Phone Banking Officer
Community Coalition
01.2023 - 03.2023
- Assisted individuals with account inquiries, resolving issues promptly and professionally.
- Provided seamless support during system migrations, assisting customers with navigating new platforms without major disruptions to their services.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Collaborated closely with colleagues, fostering a positive work environment that led to increased productivity within the team.
Education
Medical Administrative
Long Beach Job Corps
1903 Santa Fe AveBusiness Office Administration - Business Office Administration
UEI College
661 W Redondo Beach Blvd11.2016
High School Diploma -
C4L Academy
661 W Redondo Beach Blvd11.2016
Skills
- Bilingual: English & Spanish
- Accurate and detailed
- Active listening/quick learner
- Effective problem solver
- Excellent communication skills
- Greeting patients/scheduling appointments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Instructional Aide
Soleil Academy
02.2024 - 03.2024
Receptionist (temporary contract)
KIPP Scholar Academy
09.2023 - 10.2023
Housing Navigator (temporary contract)
Central Neighborhood Health Foundation
06.2023 - 07.2023
Canvasser
Community Coalition
05.2023 - 09.2023
Health Educator, Food Clinic (temporary contract)
Venice Family Clinic
03.2023 - 04.2023
Phone Banking Officer
Community Coalition
01.2023 - 03.2023
Medical Administrative
Long Beach Job Corps
Business Office Administration - Business Office Administration
UEI College
High School Diploma -
C4L Academy
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