Ana Valencia
CHULA VISTA,California
Summary
Dynamic small business owner with a proven track record at UTC/UNLIMITED TRADING COMPANY, INC., excelling in vendor relations and business marketing. Cultivated a loyal customer base through exceptional service and innovative strategies, enhancing company reputation and profitability. Skilled in financial planning and fostering strong team collaboration to drive success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Small Business Owner
UTC/ UNLIMITED TRADING COMPANY, INC.
12.2005 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
- Interacted well with customers to build connections and nurture relationships.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
- Invested in technology upgrades to streamline operations and improve customer experience.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
SALES ASSOCIATE, CUSTOMER SERVICE REP
VELCO TEXTILE USA
04.1995 - 04.1997
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Strengthened client relationships, consistently following up on leads and ensuring satisfaction postsale.
- Managed complex pricing structures accurately while preparing quotes for potential clients.
- Coordinated logistics efficiently to ensure timely delivery of products to customers worldwide.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
Education
High School Diploma -
BELMONT HIGH SCHOOL
LOS ANGELES, CA06-1985
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
Certification
FORKLIFT OPERATOR
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Small Business Owner
UTC/ UNLIMITED TRADING COMPANY, INC.
12.2005 - Current
SALES ASSOCIATE, CUSTOMER SERVICE REP
VELCO TEXTILE USA
04.1995 - 04.1997
High School Diploma -
BELMONT HIGH SCHOOL
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