Ana Varela
Saint Cloud,FL
Summary
Determined and dedicated with experience in leadership roles in resort operations, tour operations, and escalated queues. Quick to help, teach, and inspire others. Workforce passions include data entry, helping those around me achieve their aspirations, and
collaborating with teammates to create innovative solutions.
Overview
14
14
years of professional experience
Work History
Certified Exit Specialist/ Wyndham Cares
Wyndham Destinations
03.2021 - Current
- Work closely with Club Wyndham, World Mark and Shell property owners in finding the best solution to meet their hardship or contract cancellation requests
- Participated in Project Insight, new system implementation for World Mark accounts
- Assisted on translation from English to Spanish for the Club Wyndham Owner website, partnered with Club Management.
Financial Services Representative
Wyndham Destinations
09.2018 - 03.2021
- Assist Club Wyndham, World Mark and Shell property owners with financial information, payment and account maintenance inquiries.
Assistant Director of Front Office
Caribe Royale Orlando
01.2014 - 08.2017
- Partnered with the Director to gain deep-level understanding of business needs to support daily operations
- Oversaw rooms inventory optimization
- Communicated with third party booking sites on availability and block outs
- Led 30+ staff members across 3 departments serving 1000+ guest daily
- Managed new employee recruitment, sourcing and screening
- Developed training materials and documentation; onboarded team members.
Groups Front Desk Manager
Caribe Royale Orlando
06.2010 - 01.2014
- Manage communication between meeting planners and the Front Office
- Contribute for continuous improvement of service standards within hotel
- Review Group Sales Contracts and Event Resumes
- Process requests for VIP guests
- Overview billing for Group Master Accounts
- Track and assign Group Concessions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Reservations Agent
Caribe Royale
- Generated Sales through incoming calls
- Maintain comprehensive knowledge of resort room inventory and utilized reservation management software.
Education
Bachelor of Science - Business Administration And Management
University of Central Florida
Orlando, FL05.2010
Skills
- Rooms Management Expertise
- Reservation systems proficiency
- Revenue Management Knowledge
- Bilingual in Spanish
Timeline
Certified Exit Specialist/ Wyndham Cares
Wyndham Destinations
03.2021 - Current
Financial Services Representative
Wyndham Destinations
09.2018 - 03.2021
Assistant Director of Front Office
Caribe Royale Orlando
01.2014 - 08.2017
Groups Front Desk Manager
Caribe Royale Orlando
06.2010 - 01.2014
Reservations Agent
Caribe Royale
Bachelor of Science - Business Administration And Management
University of Central Florida