James Alvarado
Placentia
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking and problem-solving .Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
10
10
years of professional experience
Work History
Front Office Agent
Hilton Waterfront Resort
05.2022 - Current
- Upheld 4 diamond expectation of hospitality, service and attention to detail.
- I have experience working night audit
- Excelled in Rooms controlling by balancing the house and maximizing profits.
- Assisted the sales department with group check in and balancing.
- Worked closely with management to maximize profits and guest experience
- Assisted with training new hires
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Investigated abnormalities in check-in and scheduling to prevent future complaints and resolve any complications.
- Wrote and maintained incident reports, daily activity logs and other documents.
- Proficient working knowledge of OnQ and rex software.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Used bi-lingual skills to assist spanish speaking guests to better assist them.
Senior Account Manager
Fenix Consulting Group
07.2021 - 05.2022
- Trained and supported junior account management professionals to increase company revenue.
- Implemented advertising strategies to drive substantial growth.
- Excelled in face-to-face impulse sales.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Follow up with clients to schedule appointment for installation.
- Established and enforced sales goals to boost team success.
- Understood the market and audience intended by evaluating which clientele would be most positively affected by product.
Manager
Oxi Wash
07.2015 - 08.2021
- Maintained staffing and scheduling for the 24 hour business.
- Trained staff for various shifts and duties assigned.
- Maintained function of appliances by performing routine maintenance.
- Uninstalled and reinstalled out-of-order appliances with newer models to maximize profits and durability.
- Responsible for determining cost effectiveness to either replace or fix out-of-order appliances.
- Managed business phone number listed on google and remained on-call for situations needed.
- Created and managed income log to accurately report profits and losses.
- Managing disruptive behavior displayed by loiterers and followed protocol to contact security if situation could not be handled.
- Used bilingual skills to communicate to spanish-speaking guests so I could better assist them.
- Accounted for all business expenses such as rent, utilities, appliance cost and repair.
- Ordered and restocked supplies.
- Accounted for all currency used within establishment and restocked appliances promptly.
- Monitored staff performance and addressed issues.
Education
Santiago Canyon College
Orange, CAHigh School Diploma -
EL CAMINO REAL HIGH SCHOOL
PLACENTIA 06-2015
Skills
- Invoicing and Billing
- Phone and Email Etiquette
- Teamwork and Collaboration
- Check In and Check Out Procedures
- Guest Registration
- Room Key Issuance
- Cost Control
- Problem Resolution
- Staff Training and Development
- Team Leadership
- Technical Proficiency
- Multitasking skills
- Front office operations
- Team leadership
- Decision-making
- Property management systems
- Upselling and cross selling
- Revenue management
- Rooms management expertise
- Night audit reports
- Account balancing
- Office supervision
- Night audit procedures
- Posting charges
Languages
Spanish
Interests
- Avid Reader
Timeline
Front Office Agent
Hilton Waterfront Resort
05.2022 - Current
Senior Account Manager
Fenix Consulting Group
07.2021 - 05.2022
Manager
Oxi Wash
07.2015 - 08.2021
Santiago Canyon College
High School Diploma -
EL CAMINO REAL HIGH SCHOOL
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