Ana Vargas
Vallejo,CA
Summary
Trustworthy skilled in working with customer-focused work environments. Experienced with with superior attention to detail and highly ethical nature. Hardworking relationship proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
6
6
years of professional experience
Work History
Relationship Associate
Wells Fargo
Concord, CA
06.2023 - Current
- Provided assistance in resolving client issues, including reviewing account information and making recommendations.
- Ensured compliance with company policies related to privacy protection regulations.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Collaborated with other departments to ensure smooth operations within the organization.
Associate Personal Banker
Wells Fargo
Vallejo, CA
09.2021 - 06.2023
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Followed operational standards, promoting security, risk management and compliance.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Teller
Wells Fargo
Vallejo, CA
04.2019 - 09.2021
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Sales Associate
Metro by T-Mobile
Vallejo, CA
08.2018 - 03.2019
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Vallejo High School
Vallejo, CA01.2019
Skills
- Issues Resolution
- Banking Policies and Procedures
- Regulatory Compliance
- Relationship Building
- Spanish Fluency
- New Business Development
- Customer Portfolio Management
- Issue Resolution
Timeline
Relationship Associate
Wells Fargo
06.2023 - Current
Associate Personal Banker
Wells Fargo
09.2021 - 06.2023
Teller
Wells Fargo
04.2019 - 09.2021
Sales Associate
Metro by T-Mobile
08.2018 - 03.2019
High School Diploma -
Vallejo High School