Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Oscar Flores

Delavan,WI

Summary

Forward-thinking Software Engineer with background working effectively in dynamic environments. Fluent in JavaScript and C# programming languages used to develop software automation testing. Proud team player focused on achieving project objectives with speed and accuracy. Very detail oriented and precise with my work.

Overview

16
16
years of professional experience

Work History

Customer Relationship Consultant

U.S. Bank
11.2022 - Current
  • Strengthened customer relationships by actively listening to their concerns and providing tailored solutions.
  • Enhanced customer satisfaction levels with efficient problem-solving skills and prompt resolution of issues.
  • Streamlined the customer onboarding process for improved retention rates and long-term loyalty.
  • Collaborated with cross-functional teams to deliver exceptional customer experiences, resulting in increased referrals.
  • Implemented proactive communication strategies, keeping customers informed about product updates and promotions.
  • Conducted comprehensive client analyses, leading to the development of targeted marketing strategies that drove growth.
  • Ability to build and foster relationships with clients through proactive outreach and follow up
  • Effectively engage and communicate with clients
  • Participate in sales campaigns/promotions
  • Use and demonstrating digital products and self-service technologies
  • Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
  • Advance level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
  • Mentored junior team members to improve their communication skills and overall productivity in handling client inquiries
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships
  • Troubleshoot customer account issues
  • Knowledge of specialized and standard account openings
  • Cash management

911 Telecommunicator

Rock County 911 Center
04.2022 - 10.2022
  • Dispatches, via a radio console or other electronic means, emergency and other calls requiring police and/or fire and/or EMS response according to priority and availability of field units.
  • Maintains strict radio discipline at all times.
  • Monitors dispatched units' activities and receives and transmits to field units updated information as it's received.
  • Complies with FCC regulations and agency policies/procedures in the transmission of all radio traffic
  • Enters incident data into CAD system.
  • Maintains various automated and manual logs, records and files relating to call-taking and dispatching activities.
  • Testifies at adjudication hearings, when necessary.
  • Answers 9-1-1 voice and telephone device for the deaf (TDD) telephone calls requesting emergency services.
  • Questions callers to determine the nature and location of the problem.
  • Extracts and records essential information and, when appropriate, provides emergency
  • medical pre-arrival instructions as dictated by predetermined emergency dispatch protocols.
  • Calls back disconnects to determine nature and location of the problem and enters
  • information into computer aided dispatch (CAD) system as appropriate.
  • Answers administrative telephone lines, provides routing non-technical information upon request, and refers all other inquiries to the proper person or department.
  • Utilizes mapping and other Next Generation 911 technologies to process calls for service.
  • Retrieves and accurately relays to requesting law enforcement field units, information contained in local, state and national computer systems (e.g. information regarding motor vehicles, driver's licenses, wants and warrant, etc.).
  • Enters and maintains law enforcement data in the system(s) as appropriate.
  • Periodically tests the electronic and mechanical equipment to indicate proper performance.
  • Operates emergency warning equipment (e.g. tornado sirens).
  • Operates Backup Site systems on an annual basis.

Software Engineer in Test II

CareCloud
12.2017 - 04.2021
  • Conducted regression testing, analyzed results and submitted observations to development team.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
  • Installed and configured software applications and tested solutions for functionality.
  • Coordinated with QA team for code releases, regression & smoke testing.
  • Automated frontend UI tests
  • Automated API tests
  • Automated Load Testing

Technical Support Representative

Pentair Aquatics
01.2015 - 12.2016
  • Learn and understand 20-30 products in the pool industry to offer proper customer support to over 50 clients who called in with technical issues daily.
  • Constantly answer phone calls and respond to over 20 e-mails daily from domestic and international customers.
  • On clients who used products that are controlled by automation I remotely fixed issues by taking over their computer and solving the issues presented.
  • Participated in morning stand-up meetings and reported issues encountered or new ways to solve preexisting issues.
  • Constantly learned new products as they were developed to assists customers when needed.

Logistics Office Admin

San Jamar
08.2008 - 12.2014
  • Manage order printing & sorting, distribution of orders to the corresponding departments.
  • Manufacture Bill of Ladings documents for our designated carriers to move our freight.
  • Keep constant communication with freight carriers to ensure on- time pick up of our freight shipments.
  • Manufacture international documentations for international shipments.
  • Constantly answering phone calls and e-mails for all kinds of logistics concerns.
  • Keep communication between various departments for proper workflow.
  • Obtain quotes for our freight shipments while meeting the customer's desire for timely delivery of their product.
  • Work one on one with regional coordinators to meet customer expectations.
  • Constantly work with other departments such as Supply Chain, Value-Added & Customer Care to orchestrate special projects for customers.
  • Develop and maintain reports for the Logistics Department.
  • Resolve any logistics issues in timely manner.
  • Work efficiently under pressure while meeting assigned tasks.

Education

350+ Hours of Coding - Full Stack Web Development Bootcamp

Wyncode Academy
Wynwood, FL
06.2017

High School Diploma -

Delavan Darien High School
Delavan, WI
06.2006

Skills

  • JavaScript
  • C#
  • Ruby
  • Automation
  • GraphQL
  • Agile Methodologies
  • Software applications
  • Testing and maintenance
  • Documentation skills
  • Regression Testing
  • Gherkin Syntax
  • Basic life support understanding
  • Information intake
  • Map reading skills
  • Computer-aided dispatching
  • Multitasking Abilities
  • Decision-Making
  • Planning and Coordination
  • Excellent Communication
  • Dependable and Responsible
  • Issues Resolution
  • Financial advisement
  • Banking
  • Account Maintenance
  • Customer Service
  • Cross-Selling and Upselling
  • Financial product knowledge
  • Loans
  • Relationship Building
  • Sales expertise
  • Customer Satisfaction
  • Relationship Management
  • [Language] Fluency
  • Account Management
  • Positive Attitude
  • Call center experience
  • Complaint Handling
  • Customer Response
  • [Product or Service] support
  • Customer service excellence
  • Ticket management
  • Technical Troubleshooting
  • Customer Relationship Management (CRM)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Relationship Consultant

U.S. Bank
11.2022 - Current

911 Telecommunicator

Rock County 911 Center
04.2022 - 10.2022

Software Engineer in Test II

CareCloud
12.2017 - 04.2021

Technical Support Representative

Pentair Aquatics
01.2015 - 12.2016

Logistics Office Admin

San Jamar
08.2008 - 12.2014

350+ Hours of Coding - Full Stack Web Development Bootcamp

Wyncode Academy

High School Diploma -

Delavan Darien High School

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Oscar Flores