Naomi B Allen
Delta,UT
Summary
Detail-oriented consultant with expertise in policy development and legal research. Demonstrated ability to resolve conflicts and advocate for clients while maintaining high standards of customer service. Eager to leverage skills to improve operational efficiency and enhance customer interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Consultant
U.S. Bank
Midvale, Utah
12.2021 - 04.2023
- Cultivated relationships with customers, resulting in increased satisfaction and loyalty.
- Guided clients on banking products and services, ensuring alignment with their needs.
- Trained new staff members on proper handling of customer relations tasks.
- Created and enacted policies and procedures to streamline customer service operations.
- Maintained organized cash drawers, verifying amounts and documenting discrepancies.
- Maintained records of all financial transactions for audit purposes.
- Performed daily deposits in accordance with bank policies and procedures.
- Kept work area neat and organized at all times.
Project Development Intern
UNESCO
Ulaanbaatar, Mongolia
04.2021 - 07.2021
- Conducted research on cultural heritage preservation and sustainable development practices.
- Monitored project timelines to ensure alignment with UNESCO's objectives and goals.
- Contributed to the preparation of reports summarizing project activities and recommendations.
- Analyzed data gathered during the course of a project to identify areas of improvement or risk assessment.
- Drafted documents detailing proposed changes or improvements to existing projects.
- Prepared financial statements related to allocated budget for each assigned task.
Education
Master of Arts - Legal Studies
University of Utah
Salt Lake City, UT08-2025
Bachelor of Science - Political Science, Intercultural Peacebuilding
Brigham Young University-Hawaii
La'ie, HI12-2021
Bachelor of Arts - International Relations
Mongolia International University
Ulaanbaatar, Mongolia06-2013
Associate of Science - Legal Studies
Seoul National University
Seoul, South Korea 12-2012
Skills
- Legal research
- Client advocacy
- Customer service
- Policy development
- Relationship building
- Mediation
- Issue resolution
- Conflict resolution
- Communication
Certification
- Certificate in Conflict/Dispute Resolution and Mediation, Criminal Justice, Human Resource Management
Languages
English
Full Professional
Korean
Full Professional
Mongolian
Full Professional
Russian
Professional
Timeline
Customer Relationship Consultant
U.S. Bank
12.2021 - 04.2023
Project Development Intern
UNESCO
04.2021 - 07.2021
Master of Arts - Legal Studies
University of Utah
Bachelor of Science - Political Science, Intercultural Peacebuilding
Brigham Young University-Hawaii
Bachelor of Arts - International Relations
Mongolia International University
Associate of Science - Legal Studies
Seoul National University