Ginger Jones
Jackson,WY
Summary
Customer Relationship Consultant with US Bank National Association. Proven track record in enhancing customer satisfaction through effective account management, digital banking, and financial product promotion. Adept at collaborating with teams to achieve service goals while maintaining meticulous attention to detail and efficient time management.
Overview
9
9
years of professional experience
Work History
Customer Relationship Consultant
US Bank National Association
Jackson , WY
05.2023 - 05.2025
- Working with a diverse team to accomplish goals and address issues related to products and services, including compliance.
- Through the use of effective questioning techniques, helped customers select products and services best suited to their needs.
- Managed customer complaints and inquiries with a focus on meeting expectations, and delivering a high level of customer service.
- Built customer relationships through proactive communication, follow-up, and problem resolution.
- Consistently met daily and campaign-specific sales goals.
Transportation Security Officer
Jackson Hole Airport Board
Jackson , WY
10.2016 - 04.2023
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Function under pressure
Education
TRANSPORTATION SECURITY
FEDERAL LAW ENFORCEMENT TRAINING CENTER
Brunswick, GA11-2016
Declo High School Graduate
Declo, IDSkills
- Customer relationship management
- Digital banking support
- Data entry
- Cash handling procedures
- Financial product promotion
- Conflict resolution
- Customer Service Focus
- Collaborative teamwork
- Time management
- Detail orientation
- CRM software proficiency
- Wires
- Phone skills
- Familiar with CEI and Fusion
Timeline
Customer Relationship Consultant
US Bank National Association
05.2023 - 05.2025
Transportation Security Officer
Jackson Hole Airport Board
10.2016 - 04.2023
TRANSPORTATION SECURITY
FEDERAL LAW ENFORCEMENT TRAINING CENTER
Declo High School Graduate
Similar Profiles
Kacie FeiertagKacie Feiertag
Work Coordinator at US Bank National AssociationWork Coordinator at US Bank National Association
Brianna CurtisBrianna Curtis
Customer Service Representative at US Bank National AssociationCustomer Service Representative at US Bank National Association
Michelle CowansMichelle Cowans
Fraud Analyst at US Bank National AssociationFraud Analyst at US Bank National Association
Noah RobertstonNoah Robertston
Pool Attendant at Teton PinesPool Attendant at Teton Pines
Ashe BessetteAshe Bessette
Laborer at Frontier Landscape MaintenanceLaborer at Frontier Landscape Maintenance