Hi, I’m
Ana Vazquez
Santo,TX
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving.
Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry Clerk position. Ready to help team achieve company goals.
Overview
7
years of professional experience
7
Customer Service Satisfaction
4
Cash Handling
5
Data entry (light work)
Work History
Walmart
Walmart Express Delivery Driver
02.2023 - Current
Job overview
- Shop for customers who make online orders to Walmart Express, using the app I ensure that every customer has exactly what was requested
- Substitute items if there were no items on shelves.
- Provided customer satisfaction and customer support
- Completed on-time deliveries by choosing the best and most efficient routes.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Major perk
Cashier/Barista/Customer Service
10.2022 - 12.2022
Job overview
- Helped customers with ordering their drinks
- Severed and made some drinks
- Kept work area clean, worked in varies areas to help maintain smooth business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
Hay Chix
Sower
05.2022 - 08.2022
Job overview
- Made nets for feeding farm animals, cleaned my area after finishing the day.
- Inspected items for any damages and reported discrepancies to supervisor.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
Texas Best Proteins
Case Off Worker
01.2022 - 04.2022
Job overview
- My duties include packing the product that the company cooks for the day, ensuring product meet customer satisfaction
- Keeping the workplace clean for safety purposes, and helping other workers finish with duties.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Assisted in training of new employees on company policies, procedures and processes.
- Worked fast to complete tasks and meet daily deadlines.
Choctaw Casino & Resort
Hotel Housekeeper
08.2021 - 12.2021
Job overview
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Demonstrated commitment to environmental sustainability initiatives within the hotel through responsible use of cleaning products and water-saving techniques.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
UPS
UPS Package Handler
02.2021 - 06.2021
Job overview
- I have worked as a loader and an unloaded for UPS
- Our duties include ensuring all packages are loaded onto or unloading truck trailers . As a loader I ensured that the labels on the packages were going into the right trailer, and built walls with the boxes
- As an unloader I ensured that the packages were being unloaded in a safe way, and separating certain packages in their designated areas.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Operated equipment while observing standard safety procedures.
Kontoor Brands
Sales Associate
10.2019 - 08.2020
Job overview
- I work in various departments within the store
- Most responsibilities within every department includes, cleaning, ensuring customers satisfaction, greeting customers, convincing customers to sign up for VIP rewards program, theft prevention and overall safety.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Southwire
Operations Assistant
10.2018 - 12.2018
Job overview
- Assisted the operator in making sure the coding was correct.
- Made sure the machines were loaded properly.
- Clean when there was spare time.
Natty flat smokehouse
Server/Cashier
04.2018 - 09.2018
Job overview
- Served and prepared customers orders, cleaned restaurant, stocked shelves, answered phone calls
- Took orders through phone or while working the register.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Gilbert Pecan
Cashier/Packer
11.2017 - 03.2018
Job overview
- My duties included, helping customers with questions, greeting customers formally, answering phone calls, taking orders, cleaned during spare time, and also worked as a cashier.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
Maverick travel center
Waitress/Cashier
11.2016 - 05.2017
Job overview
- As a waitress my duties included serving customers their food, cleaned during spare time, answered any customer questions, took orders from customers on the phone or in person
- As well as worked as a cashier during shift changes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Weatherford CollegeWeatherford, TX
No Degree from General Studies
Santo High SchoolSanto, TX
High school
05.2017
Mineral Wells, TXMineral Wells, TX
Middle school
08.2013
Skills
- Shipment Verification
- Stocking and Inventory
- Payment Processing
- Customer Service
- Customer-Oriented
- Freight Loading
- Efficiency and Time Management
- Delivery recordkeeping
- Refund Processing
- Payment Collection
- Equipment monitoring
- Load Safety
- Basic Math Skills
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Walmart Express Delivery Driver
Walmart
02.2023 - Current
Cashier/Barista/Customer Service
Major perk
10.2022 - 12.2022
Sower
Hay Chix
05.2022 - 08.2022
Case Off Worker
Texas Best Proteins
01.2022 - 04.2022
Hotel Housekeeper
Choctaw Casino & Resort
08.2021 - 12.2021
UPS Package Handler
UPS
02.2021 - 06.2021
Sales Associate
Kontoor Brands
10.2019 - 08.2020
Operations Assistant
Southwire
10.2018 - 12.2018
Server/Cashier
Natty flat smokehouse
04.2018 - 09.2018
Cashier/Packer
Gilbert Pecan
11.2017 - 03.2018
Waitress/Cashier
Maverick travel center
11.2016 - 05.2017
Weatherford College
No Degree from General Studies
Santo High School
High school
Mineral Wells, TX
Middle school
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