Christopher Reo

Package Delivery Driver

United Parcel Service, UPS

03.1995 - 03.2024

Delivered packages to customer doorsteps and business offices.
Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Maintained clean driving record and observed relevant traffic laws to reduce risks.
Improved customer satisfaction by ensuring timely and accurate package deliveries.
Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Operated vehicle safely in highly congested areas with no traffic violations.
Lifted, lowered, and carried packages typically weighing 150 pounds throughout regular course of delivery.
Maintained a clean driving record while navigating various routes for efficient deliveries.
Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
Developed strong relationships with customers through courteous and professional interactions during deliveries.
Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
Fostered positive working relationships with regular customers.
Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.