Jahaziel Hooks
Huntsville,Alabama
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Package Delivery Driver
United Postal Service, UPS
Roanoke, AL
10.2023 - 01.2024
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Delivered packages to customer doorsteps and business offices.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
Stock Room Associate
Walmart
Roanoke, AL
02.2023 - 09.2023
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Stocked shelves to match planogram images and instructions.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Updated merchandise pricing to match new values and special promotional rates.
- Managed timely and effective replacement of damaged or missing products.
- Safely and securely loaded items to prevent damage during transport.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
FULL TIME CUSTOMER SERVICE ASSOCIATE
Renfroe's Market
Phenix City, AL
05.2020 - 08.2022
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded proactively and positively to rapid change.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed and actualized customer service initiatives to decrease wait times.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Film And Video Production
Jacksonville State University
Jacksonville, AL05.2026
High School Diploma -
Russell County High School
Seale, AL05.2022
Skills
- Map Reading
- Document Management
- Basic Math Skills
- Order Fulfillment
- Service Calls
- Customer-Oriented
- Proficient in Microsoft Office
- Customer Relationships
- Contactless Deliveries
- Delivery Scheduling
- Freight Loading
- Deadline-oriented
- Strong Working Relationships
- Cash Register Operation
- Payment Processing
- Order picking and processing
- Communication and Interpersonal Skills
- Work Order Management
- Multitasking
- Package handling
- Loading and unloading
- Fluent in English
- Account Management
- Sales and Upselling
- Inventory Control
- Product and service knowledge
- Data Entry
- Customer Service
- Understanding Customer Needs
- Microsoft Exchange
- Call Documentation
- Key holder experience
Timeline
Package Delivery Driver
United Postal Service, UPS
10.2023 - 01.2024
Stock Room Associate
Walmart
02.2023 - 09.2023
FULL TIME CUSTOMER SERVICE ASSOCIATE
Renfroe's Market
05.2020 - 08.2022
Bachelor of Arts - Film And Video Production
Jacksonville State University
High School Diploma -
Russell County High School