Cristian (CJ) Navarrete Velez
Cleveland,OH
Summary
Proven Food and Beverage Attendant with a track record of enhancing customer satisfaction and streamlining operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Cleveland Metro Parks
06.2024 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Food Attendant
Masons Creamery
04.2019 - 08.2023
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Accurately processed cash transactions while adhering strictly to company policies and procedures to minimize discrepancies or losses.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Food Attendant
Jeff Market, Ohio University
01.2022 - 05.2022
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, ensuring an enjoyable dining experience for patrons.
Education
Bachelor of Arts - Studio Art, Art Therapy
Ohio University
Athens, OH05.2026
High School Diploma -
St Ignatius High School
Cleveland, OH05.2022
Skills
- Staff Leadership
- Ingredient Preparation
- Sanitation Standards
- Order Accuracy
- Guest Services
- Food safety knowledge
- Order Management
- Inventory
- Phone orders
- Portion Control
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Attendant
Cleveland Metro Parks
06.2024 - Current
Food Attendant
Jeff Market, Ohio University
01.2022 - 05.2022
Food Attendant
Masons Creamery
04.2019 - 08.2023
Bachelor of Arts - Studio Art, Art Therapy
Ohio University
High School Diploma -
St Ignatius High School
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