Camila Rosario
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Gaylord Palms Resort & Convention Center
Kissimmee, FL
04.2022 - Current
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Replenished stocking stations with utensils, condiments and napkins.
- Selected food items from serving or storage areas and placed on dishes or in serving trays or takeout bags.
- Created food displays according to established standards and replaced dated products with fresh.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Communicated effectively with kitchen staff regarding customer orders.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Assisted other staff members in setting up banquet events according to customer requests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Cleaned spills immediately using appropriate methods per company policy.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
Apparel Team Lead
Jd Sports
Orlando, FL
07.2021 - 04.2022
- Monitored employee productivity and provided constructive feedback and coaching.
- Checked store displays to maintain correct amount of merchandise.
- Responded quickly to changing business needs while maintaining high standards of customer service.
- Scheduled shifts for apparel associates based on projected volume levels each day.
- Ensured compliance with company policies and procedures related to safety, security, and attendance.
- Assigned tasks to staff members based on their strengths and abilities.
- Monitored the performance of all apparel associates, including coaching and training.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Trained new employees in store operations, customer service techniques, and product knowledge.
- Maintained accurate inventory records and conducted regular stock counts.
- Analyzed sales data from previous weeks and months in order to forecast future demand trends.
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Reviewed employee timecards for accuracy before submitting them for approval.
- Provided leadership and direction to a team of 10 apparel associates.
- Coordinated with other departments such as marketing or finance when necessary.
- Utilized up-selling techniques to maximize transaction value.
- ssisted in visual merchandising tasks, creating attractive displays.
Lead Cashier
Shoe Palace
Orlando, FL
06.2019 - 05.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer questions and provided store information.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Helped with purchases and signed customers up for rewards program.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
Education
Bachelor of Arts - Business
Valencia College
Orlando, FL08-2023
Skills
- Ingredient Preparation
- Portion Control
- Portioning
- Staff Leadership
- Inventory
- Guest Services
- Staff Supervision
- Upselling strategies
- Food safety knowledge
- Cash Handling
- Complaint resolution
- Quality Improvement
- Giving Constructive Feedback
- Team motivation
- People Management
- Attention to Detail
- Conflict Resolution
- Overseeing Daily Activities
- Problem-Solving
- Onboarding and Orientation
- Leadership
- Issue Resolution
- Reading Comprehension
- Error Correction
- Clear Communication
- Technical Writing
- Essay Writing
- Creative Writing
- Educational feedback
- Literary Analysis
- Assessment skills
Timeline
Food and Beverage Attendant
Gaylord Palms Resort & Convention Center
04.2022 - Current
Apparel Team Lead
Jd Sports
07.2021 - 04.2022
Lead Cashier
Shoe Palace
06.2019 - 05.2021
Bachelor of Arts - Business
Valencia College