Joselyn Villalobos
Capron,IL
Summary
Dynamic and reliable professional with extensive experience at Edward’s Apple Orchard, excelling in guest services and food preparation. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in maintaining sanitation standards and inventory management, ensuring a clean and organized environment for an exceptional dining experience.
Overview
2026
2026
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Food and Beverage Attendant
Edward’s Apple Orchard
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Cashier
Edward’s Apple Orchard
09.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Janitor
Edward Apple Orchard
10.2024 - 11.2025
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
Life Insurance Agent
Globe Life And Accident Insurance Company
08.2025 - 10.2025
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Education
High School Diploma -
North Boone High School
Poplar Grove, IL05.2025
Skills
Staff leadership
Guest services
Ingredient preparation
Portion control
Adaptability under pressure
Beverage preparation
Food preparation
Inventory management
Kitchen support
Order management
Allergy awareness
Sanitation standards
Reliability and punctuality
Staff supervision
Cross-training capabilities
Meal prep
Multitasking Abilities
Customer service
Decision-making
Excellent communication
Guest service
Safety awareness
Safe food handling
Certification
Food handler
Timeline
Life Insurance Agent
Globe Life And Accident Insurance Company
08.2025 - 10.2025
Janitor
Edward Apple Orchard
10.2024 - 11.2025
Food handler
09-2024
Microsoft
09-2024
Food safety
08-2024
Cashier
Edward’s Apple Orchard
09.2023 - Current
Food and Beverage Attendant
Edward’s Apple Orchard
High School Diploma -
North Boone High School