ANA VELEZ-OSORIO
Middleton,WI
Summary
A hardworking and eager PCT/CNA with 3 years of experience, seeking to offer patient care skills and knowledge to the healthcare field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Target Style Consultant
Madison
12.2021 - Current
- Promoting customer loyalty and consistent sales by delivering friendly service and knowledge assistance.
- Being able to monitor self-checkout systems and assist or intervene where required
- Helping customers locate merchandise and suggest suitable options.
- Prioritizing helping customers over completing other routine tasks in store.
- Monitoring sales floor and merchandise displays by keeping area in a presentable condition, taking corrective action such as restocking or reorganizing products
- Displaying merchandise by arranging merchandise in an appealing and orderly way to boost sales.
Patient Care Assistant
Lumicera Health Services
08.2021 - 10.2023
- Provided comfort and emotional support to patients facing serious illnesses.
- Documented information in patient files and communicated status updates to pharmacists along with other care teams.
- Enhanced communication and support for our Spanish speak patients by learning medical terminology.
- Supported patients in transitioning to a new specialty pharmacy once their plan terms with our company.
- Help educate new patients on the drugs they are on or will be taking.
Zipline Supervisor
Wilderness Resort
10.2018 - 03.2023
- Inspect production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Help customers find the best attractions to get the most out of their stay.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Guide customers through the different attractions when lost.
- Supervised over 15 coworkers to ensure all necessary task were completed.
Caregiver Assistant
Jefferson County
03.2020 - 01.2022
- Administer necessary medications as directed by care plan
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Assist main caregiver in feeding private client
- Improved patient outlook and daily living through compassionate care
- Engaged client in physical and mental activities to sustain quality of life.
Education
High School Diploma -
Baraboo High School
Baraboo, WI07.2020
Some College - Spanish language and literature
UW-Platteville
Baraboo, WI05.2017
Skills
- Medical Billing
- Spanish - Medical
- Microsoft
- Customer Service - 6 years
- Communication skills
- BLS and First aid/CPR
- Problem-Solving
Languages
Spanish
Native or Bilingual
Certification
Basic Life Support Healthcare provider (BSL HCP) certification
Certified Nursing Assistant (CNA)
Additional Information
References available upon request
Timeline
Target Style Consultant
Madison
12.2021 - Current
Patient Care Assistant
Lumicera Health Services
08.2021 - 10.2023
Caregiver Assistant
Jefferson County
03.2020 - 01.2022
Zipline Supervisor
Wilderness Resort
10.2018 - 03.2023
High School Diploma -
Baraboo High School
Some College - Spanish language and literature
UW-Platteville
Basic Life Support Healthcare provider (BSL HCP) certification
Certified Nursing Assistant (CNA)
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