Joan Boyles
Lubbock,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Style Team Lead
Target
Lubbock, TX
07.2019 - Current
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
- Maintain visual merchandise standards
- Complete planograms, ISM, hang new signs for departments and resets accurately and in a timely manner
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including: merchandising, pricing workload, transitions, revisions, sales plans, events and promotions
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
- Lead a team of consultants who are knowledgeable and passionate about A&A by staying current on brands, trends and promotions
- Ensure fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility
- Encourage guests to shop with confidence by creating inspiring visual moments that are merchandised to support seasonal trends
- Lead apparel backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests
- Evaluate and recommend candidates for open positions and develop a guest-centric team
- Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
- Establish clear goals and expectations and hold team members accountable to expectations
- Provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
- If applicable, as a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs
Office Clerk/Service Technician
Dave’s Custom Carts
Lubbock, TX
09.2014 - 07.2022
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Sales and finance customers through lenders
- Title work
- Kept up with golf cart, trailers, UTV's inventory in the system for floor plan, updating website with inventor, order parts when needed
- Cash handling / end of day deposits to bank/ receive payments
- Helped with servicing golf carts and customizing golf carts
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Microsoft word, excel, spreadsheet, fax, scan, copy
Customer Service Representative
Swiss Colony
Hannibal, MO
11.2008 - 12.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Helped with customer orders and refunds
- Product sales
Office Administrator
Comprehensive Health Systems
Hannibal, MO
10.2008 - 12.2010
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Delivered clerical support by handling range of routine and special requirements.
- Trained new employees on administrative procedures, company policies and performance standards.
- Medical billing and transcribed doctors notes
- Microsoft word, excel, spreadsheet, fax, scan, copy
Supervisor
Bealls
Plainview, TX
03.2004 - 06.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Meet department sales
- Interviewed, hired and trained new employees for production positions.
- Supervised 10 or more employees
- Daily operations for opening and closing store
- Count registers daily and made nightly deposits
- Worked front store window displays and complete planograms, ISM, hang new signs for departments and resets accurately and in a timely manner
Finance Manager
Jack Morris Ford
Plainview, TX
05.2002 - 02.2007
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
Education
High School Diploma -
Stepping Stone High School
Bradenton, FL06.2003
Skills
- Task Monitoring
- Team Member Motivation
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Staff Management
- Mentorship and Training
- Team Leadership
- Medical Billing
- Microsoft Office
- Office Management
- Billing and Coding
- Transcribe notes
- Payroll and Accounts Payable Receivable
- Advanced Excel Spreadsheet Functions
- Supervised employees
- Visual merchandising
- Repair Knowledge
- Customer Service
- Inventory Management
Accomplishments
- Certification Service Group Academy 2006
- I was selling champion of the month at Target
Certification
Service Group Insurance and Financial Services Academy Certification 2006
Additional Information
References:
Dez Chacon / Target Boss / 806-445-4199
David Barrett/ Dave's Custom Carts Owner/ 806-705-1012
Joe Ramirez / Service Technician/ 806-239-6276
Timeline
Style Team Lead
Target
07.2019 - Current
Office Clerk/Service Technician
Dave’s Custom Carts
09.2014 - 07.2022
Customer Service Representative
Swiss Colony
11.2008 - 12.2010
Office Administrator
Comprehensive Health Systems
10.2008 - 12.2010
Supervisor
Bealls
03.2004 - 06.2007
Finance Manager
Jack Morris Ford
05.2002 - 02.2007
High School Diploma -
Stepping Stone High School