Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Ventura

Chattaroy

Summary

Dynamic clinic manager with proven expertise at Massage Envy Spa, enhancing operational efficiency and client satisfaction. Skilled in clinical management and employee training, fostering a collaborative team environment. Achieved a 20% increase in client retention through strategic relationship-building and process improvements. Adept at HIPAA compliance and inventory management, ensuring seamless clinic operations.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinic Manager

Massage Envy Spa
07.2019 - 09.2025
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Developed strong relationships with clients, fostering trust and loyalty to the clinic.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Monitored duties assigned to personnel to promote high levels of client care and job efficiency.
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Attended regular meetings with regional directors and owner to discuss clinic operations and policies.
  • Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
  • Ordered all clinic supplies and kept check on inventory levels.

Lead Esthetician

Massage Envy Spa
10.2013 - 07.2019
  • Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
  • Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
  • Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
  • Led promotional events within the spa that resulted in increased bookings for services.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Education

High School Diploma -

Los Angeles Trade Technical College
Los Angeles, CA

Skills

  • Administrative leadership
  • HIPAA compliance
  • Clinical management
  • Employee training
  • Operations management
  • Employee recruitment
  • Special event planning
  • Scheduling appointments
  • Scheduling
  • Corporate compliance
  • Records management
  • Back office
  • Vendor relations
  • Marketing
  • Decision-making
  • Critical thinking
  • Employee performance evaluations
  • Schedule management
  • Employee supervision
  • Training and mentoring
  • Employee work scheduling
  • Facility oversight
  • Clinical staff management
  • Process improvement
  • Performance monitoring
  • Budget development
  • HIPAA guidelines
  • Inventory and restocking
  • Employee recruitment and hiring
  • Wellness services

Certification

  • Esthetician License - 5/16/2026

Languages

Spanish
Native or Bilingual

Timeline

Clinic Manager

Massage Envy Spa
07.2019 - 09.2025

Lead Esthetician

Massage Envy Spa
10.2013 - 07.2019

High School Diploma -

Los Angeles Trade Technical College

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