Bridgette Clemmons
Integrated Behavioral Health
Florence
1
Certification
14
years of professional experience
Outgoing Clinic Manager with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Work History
Clinic Manager
3 Years 9 Months- Oversaw daily clinic operations, ensuring compliance with healthcare regulations and policies.
- Developed operational workflows to enhance patient care delivery and streamline administrative processes.
- Implemented new patient scheduling system, improving appointment efficiency and reducing wait times.
- Managed staff performance evaluations, fostering professional development and team cohesion.
- Collaborated with multidisciplinary teams to address patient needs and optimize treatment plans.
- Evaluated clinic services through patient feedback surveys, driving continuous improvement initiatives based on results.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain a team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain a safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of a clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization's operations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
- Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
- Oversaw clinic's compliance with health and safety standards, ensuring a safe environment for both patients and staff.
- Optimized use of technology in patient care, introducing telehealth services to increase accessibility for remote patients.
- Enhanced team morale and reduced staff turnover by establishing a comprehensive employee recognition program.
- Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Coordinated with healthcare professionals to ensure high-quality patient care and services.
Front Desk Receptionist
1 Year 6 Months- Coordinated communication between medical staff and patients, enhancing service delivery.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Processed patient registrations and insurance verifications with attention to detail.
- Trained new front desk staff on operational procedures and customer service protocols.
- Oversaw daily front desk operations, ensuring compliance with clinic policies and standards.
- Analyzed patient feedback to identify areas for service enhancement, driving improvements in patient satisfaction.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided basic technical support for front office equipment, minimizing downtime.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Contributed to team effort by accomplishing related results as needed, fostering a a collaborative work environment..
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and a welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Assistant Clinic Manager
4 Years 3 Months- Oversaw daily clinic operations, ensuring adherence to policies and procedures.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Coordinated staff scheduling to optimize resource allocation and service delivery.
- Trained and mentored new employees on clinic protocols and best practices.
- Managed patient intake processes, ensuring accurate data collection and compliance with regulations.
- Streamlined communication between departments to improve collaboration and service quality.
- Optimized appointment scheduling process to minimize wait times for patients, resulting in increased satisfaction rates.
- Ensured compliance with healthcare regulations by maintaining accurate records and staying up-to-date on industry best practices.
- Assessed risk factors within the clinic environment regularly and implemented necessary safety precautions.
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
- Implemented quality control measures to maintain a sterile environment within the clinic, adhering to strict sanitation guidelines.
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
- Maintained confidentiality of sensitive patient information by implementing secure filing systems and restricting access only to authorized personnel.
- Acted as liaison between upper management and clinical staff reporting updates and concerns to ensure seamless communication.
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- Assisted in the hiring process for new staff members, ensuring a diverse and talented team of healthcare professionals.
- Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
Certified Nursing Assistant
2 Years 9 Months- Assisted with daily living activities, enhancing patient comfort and dignity.
- Monitored patient health, reporting changes to nursing staff for timely interventions.
- Provided compassionate care and support to terminally ill patients in home settings.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Educated families on caregiving techniques and emotional support strategies.
- Maintained accurate documentation of patient care and progress for compliance audits.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided emotional and psychological support to patients and their families, fostering positive a a positive healthcare experience.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Implemented infection control protocols, minimizing the spread of illnesses among patients and staff.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout the lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Certified Nursing Assistant
2 Years 1 Month- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Implemented process improvements that increased efficiency in daily operations and patient interactions.
- Trained new staff on best practices in hospice care methodologies and protocols.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in an assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Maintained a clean and safe environment, reducing risk of infections and promoting health.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in the electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Maintained accurate documentation of patient care and progress for compliance audits.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Provided emotional and psychological support to patients and their families, fostering a a positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
No Degree - Nursing
No Degree - Basics
High School Diploma
Skills
Healthcare administration
Clinical management
Patient care coordination
Operations management
Scheduling appointments
Employee recruitment
Patient engagement strategies
Employee supervision
Performance evaluations
Training programs
Regulatory compliance
Administrative leadership
Administrative support
HIPAA compliance
Patient outreach initiatives
Patient flow
Performance monitoring
Process implementation
Quality control
Clinical quality program standards
Patient safety
Patient education
Patient engagement
Data analysis
Decision-making
Critical thinking
Problem identification
Marketing
Resource allocation management
Inventory and restocking
Quality assurance
Records maintenance
Care delivery
CPR/AED
Loss prevention management
Loss prevention
Problem identification
Administrative leadership
Clinical procedures
Care delivery
Certification
- Certified Nursing Aide
Timeline
Clinic Manager
Integrated Behavioral Health
02.2023 - CurrentRead More
Front Desk Receptionist
Medical Associates of the Shoals
08.2021 - 02.2023Read More
Assistant Clinic Manager
Integrated Behavioral Health
05.2017 - 08.2021Read More
Certified Nursing Assistant
Hospice of Tennessee Valley
08.2014 - 05.2017Read More
Certified Nursing Assistant
Glenwood Nursing Home
09.2012 - 10.2014Read More
University of North Alabama
No Degree from Nursing
Read More
Northwest Shoals Community College
No Degree from Basics
Read More
Rogers High School
High School Diploma
Read More