Ana Villanueva
Los Angeles,USA
Summary
Results-focused management professional offering 19 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Overview
21
21
years of professional experience
Work History
District Manager
Angry Chickz
09.2023 - 03.2024
- Supervised 8 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Built positive and productive relationships with store and field leadership.
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
District Manager
Yoshinoya America
06.2021 - 09.2023
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Maximized branch revenue by optimizing daily operations.
- Identified and developed top talent within management structure to promote performance-oriented culture.
General Manager
Starbucks
06.2017 - 06.2021
- Supervised employees through planning, assignments and direction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained employees on duties, policies and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
Senior District Manager
Subway CGI Investment
04.2003 - 06.2017
- Worked as a team member performing cashier duties, product assistance and cleaning
- Served as the company's only bilingual Spanish/English customer service representative
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Managed team and overseeing operation of 8 Store Manager's and 120 employees
- Mentor team members to succeed and advance within the store and company
- Led training programs designed to implement to Sandwich Artist
- Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
Education
Some college courses completed -
East Los Angeles College
Los Angeles, CASome college courses completed -
Los Angeles Trade Tech
Los Angeles, CAGED -
Manual Arts High School
Los Angeles, CA02.2002
Skills
- Team Building /Coaching
- Staff Training/Development
- Leadership Development
- Hospitality/ Customer satisfaction
- Operations management
- Strategic and financial planning expert
- Goal-oriented
- Budget Management
- Business Planning
Accomplishments
- Performance management is the use of company goals to gauge an employee's execution of job duties.
- Accomplishments in the performance management section of an employee appraisal include meeting or exceeding defined company goals, being part of a team that consistently achieves company benchmarks and working with management to create relevant departmental performance metrics
Timeline
District Manager
Angry Chickz
09.2023 - 03.2024
District Manager
Yoshinoya America
06.2021 - 09.2023
General Manager
Starbucks
06.2017 - 06.2021
Senior District Manager
Subway CGI Investment
04.2003 - 06.2017
Some college courses completed -
East Los Angeles College
Some college courses completed -
Los Angeles Trade Tech
GED -
Manual Arts High School
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