Open To Work
Ana Villegas
WEBSTER
Work Preference
Summary
Experienced Reception Manager with comprehensive knowledge in front office operations and customer service. Strong leadership skills demonstrated by managing and training reception teams to deliver top-notch service. Proven ability to streamline procedures for improved efficiency, while creating positive guest experiences. Significant impact in previous roles through fostering team collaboration and maintaining high standards of professionalism and courtesy.
Overview
8
8
years of professional experience
Work History
Director of Reception
Aaron Manor
Fairport
01.2019 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised reception staff to enhance customer service skills and efficiency.
- Coordinated communication between departments to resolve guest inquiries promptly.
AR Specialist
Aaron Manor
Fairport
02.2024 - 02.2025
- Managed accounts receivable processes for accurate billing and collections.
- Reviewed customer accounts to resolve discrepancies and ensure timely payments.
- Collaborated with internal teams to improve revenue cycle processes and workflows.
Medical Records Clerk
Aaron Manor
Fairport
04.2020 - 02.2024
- Managed and organized patient medical records for efficient retrieval.
- Maintained confidentiality of sensitive patient information at all times.
- Assisted in training new staff on record-keeping procedures and systems.
- Made residents appointments and scheduling of transportation.
Education
Greece Central School District
Greece, NYSkills
- Guest relations
- Front desk management
- Staff training
- Cash handling
Timeline
AR Specialist
Aaron Manor
02.2024 - 02.2025
Medical Records Clerk
Aaron Manor
04.2020 - 02.2024
Director of Reception
Aaron Manor
01.2019 - Current
Greece Central School District