Shelly Humbert
FAIRFIELD TOWNSHIP,OH
Summary
Dynamic professional with a proven track record at Coopers Hawk, excelling in customer service and team collaboration. Skilled in event planning and guest relations, I enhance dining experiences while effectively managing high-pressure situations. Committed to fostering a positive atmosphere and driving team productivity through exceptional communication and multitasking abilities.
Overview
2027
2027
years of professional experience
Work History
Reception/Host
Coopers Hawk
Liberty Township
07.2022 - Current
- Greeted and seated guests to foster a welcoming atmosphere.
- Coordinated reservation management through OpenTable for optimal seating efficiency.
- Maintained comprehensive knowledge of menu offerings to provide accurate recommendations.
- Assisted in training new hosts on service standards and operational procedures.
- Took reservations and to-go orders via phone, addressing customer inquiries and wait times.
- Managed high-pressure situations effectively, accommodating large parties during busy shifts.
- Supported event coordination by preparing dining areas for special occasions.
- Addressed guest inquiries and concerns professionally to enhance dining experience.
Beauty Coordinator
TJMAX
Fairfield Township, OH
2021 - 2025
- Coordinated daily operations to ensure efficient workflow and timely completion of tasks.
- Assisted in inventory management, maintaining accurate stock levels and product availability.
- Supported team members by providing training on operational procedures and best practices.
- Managed scheduling for staff shifts to optimize coverage and reduce operational downtime.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Trainer Coordinator
Brio Tuscan Grill
Liberty Township, OH
2014 - 2020
- Developed and implemented training programs for staff to enhance service quality.
- Coordinated onboarding processes, ensuring new hires received comprehensive training materials.
- Monitored training effectiveness and provided feedback for continuous improvement.
- Organized training sessions, facilitating knowledge sharing among team members.
- Collaborated with management to identify skill gaps and training needs of employees.
- Evaluated employee performance post-training, offering support for further development.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Increased trainer productivity by establishing clear expectations and providing ongoing support.
- Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
- Mentored junior trainers, fostering their professional growth and development within the organization.
Education
No Degree - Pre Med
Allegheny College
Meadville, PAEarly English Literature/ Ancient History
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Detail-oriented
- Telephone reception
- Guest relations
- Staff coordination
- Foreign language skills
- Event planning
- Verbal and written communication
- Customer engagement
- Task prioritization
- Strong interpersonal skills
- Hospitality and accommodation
- Customer service expertise
- Phone etiquette
- Guest complaint resolution
- Guest engagement
- Hospitality service expertise
Timeline
Reception/Host
Coopers Hawk
07.2022 - Current
Beauty Coordinator
TJMAX
2021 - 2025
Trainer Coordinator
Brio Tuscan Grill
2014 - 2020
No Degree - Pre Med
Allegheny College
Early English Literature/ Ancient History
University of Cincinnati