Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANA Y. SANTIAGO

Martinsville,VA

Summary

Well-trained customer service professional able to relate easily to customers, research issues, and process full range of problem solving. Equipped to handle fast-paced work using excellent communication and multitasking abilities. Capable with excel and microsoft processing.

Overview

7
7
years of professional experience

Work History

Inventory Coordinator

Seven Aparrel
02.2022 - 04.2024
  • Processed information into computer system using WMS.
  • Create packing list for customer orders
  • Create bills for orders
  • Have communication with corporate in New York.
  • Have communication with workers on the floor.
  • Data entry
  • Scan, print and copy paperwork.
  • Phone use as needed

Customer Service Representative

ICF international
12.2018 - 05.2019
  • Delivered fast and friendly service regarding questions and service complaints
  • Updated records with all interactions and customers transactions
  • Completed inquiries and followed up with customers to share findings and offer solutions

Office Assistant

Northpoint Trading
02.2017 - 01.2019
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
  • Dispersed incoming mail to correct recipients throughout the office
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Education

Martinsville High School

Skills

  • Data processing
  • Account monitoring
  • Claims processing
  • Bilingual

Languages

Spanish
Professional Working

Timeline

Inventory Coordinator

Seven Aparrel
02.2022 - 04.2024

Customer Service Representative

ICF international
12.2018 - 05.2019

Office Assistant

Northpoint Trading
02.2017 - 01.2019

Martinsville High School

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ANA Y. SANTIAGO