Ana Zambrano
McAllen,TX
Summary
Adept at elevating guest experiences through exceptional housekeeping standards, I spearheaded room inspections and staff coordination at Residence Inn McAllen, significantly boosting customer satisfaction. My expertise in cleaning, organizing, and customer service, coupled with a talent for efficient supply management and team collaboration, underscores my commitment to operational excellence and positive guest feedback.
Overview
5
5
years of professional experience
Work History
Housekeeper
Residence Inn Marriott
Housekeeping Supervisor
Residence Inn McAllen
02.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
Education
BBA - Business Administration
Instituto Tecnologico De Reynosa
Reynosa, Tamaulipas07.2013
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Customer service-focused
- Folding clean laundry
- Customer-Oriented
Timeline
Housekeeping Supervisor
Residence Inn McAllen
02.2020 - Current
Housekeeper
Residence Inn Marriott
BBA - Business Administration
Instituto Tecnologico De Reynosa