Ana Zavala

• Provided appropriate resources and support to families in crisis.
• Worked with the clinical team to develop personalized treatment plans for patients’ wellbeing and aftercare.
• Evaluated patients’ mental health using the Mental Status Exam and motivational interviewing.
• Advocated for Patient’s treatments and for cases involving abuse.
• Increased workflow by assessing patients as they came in at night to ease the tension on the team in the morning.
• Assisted in deescalating patients and staff in crisis.

• Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
• Managed fiscal operations for department from various funding sources.
• Educated and assisted faculty, staff and counselors in navigating applicable regulations, policies and procedures.
• Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
• Organized and updated databases, records and other information resources.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Coordinated office events, seminars and meetings for staff and clients.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• Helped students build skills to navigate typical academic and social situations.
• Improved behaviors through modeling, role-playing and effective applied behavioral analysis strategies.
• Completed observations of students in classroom, family and social situations.
• Maintained records of ongoing assessments and documentation of updates.
• Mediated conflicts through structured sessions.
• Trained parents and close family on how to help their children modify their behavior with comprehension and compassion.

• Performed statistical, qualitative, and quantitative analysis.
• Worked both independently and collaboratively.
• Reviewed documents and data to identify trends and patterns.
• Maintained up-to-date records of research activities and results for future reference.
• Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
• Recorded and analyzed data to produce reports of results.