AnaAlicia Herrera
Farmington
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
File Clerk
Department of Veterans Affairs
Fayetteville, AR
01.2025 - Current
- Organizes and maintains confidential veteran files, ensuring compliance with federal regulations.
- Processes incoming documents, verifying accuracy and completeness for efficient recordkeeping.
- Implements filing system improvements, enhancing retrieval speed and document integrity.
- Collaborates with team members to streamline workflow procedures, reducing processing time.
- Maintains 100% QA accuracy.
Bartender
George’s Majestic Lounge
Fayetteville, AR
08.2019 - 12.2025
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained cleanliness and organization of bar areas.
Screen Printer and Embroidery Associate
Wildheart Designs
Fayetteville, AR
06.2020 - 11.2023
- Assisted with screen printing prep and production and completed embroidery of garments according to customer purchase orders and requests.
- Proven success of working within tight deadlines and a fast-paced environment with the ability to adapt to last minute changes.
- Trained new employees on overall production and safety practices.
Banquet and Restaurant Server
Mermaids Seafood Restaurant
Fayetteville, AR
11.2017 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties for restaurant and banquet hall, following checklist to restock supplies and clean up all service areas.
General Manager
Bowman Restaurant Group
Fayetteville, AR
02.2015 - 08.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Created and co-managed content for social media accounts.
- Implemented restaurant re-branding within multiple locations creating high revenue outcomes.
- Managed liquor and beverage inventory, placed weekly orders and strategized plans to increase bar revenue through innovative promotional concepts and specialty drinks.
Service Manager
Logan’s Roadhouse
Fayetteville, AR
09.2005 - 11.2014
- Collaborated with regional advertising and field marketing managers to promote community products and services.
- Lead team in daily work assignments to maximize efficiency and productivity.
- Ensured food quality and service standards were consistently met.
- Managed liquor and beverage inventory, placed weekly orders and developed relationships with regional representatives.
- Assisted in the setup and training for 19 new locations across multiple states and regions.
Education
High School Diploma -
Lincoln High School
Lincoln, AR05.2005
Skills
- Analytical and Critical Thinking
- Planning and Coordination
- Training and Development
- Self-Motivated
- MS Office
- Data Entry
- Sales and Budgeting
- Building and Maintaining Customer Relationships
Certification
- 2025 EAGLE Program Graduate
- 2026 VA Voices Graduate
Timeline
File Clerk
Department of Veterans Affairs
01.2025 - Current
Screen Printer and Embroidery Associate
Wildheart Designs
06.2020 - 11.2023
Bartender
George’s Majestic Lounge
08.2019 - 12.2025
Banquet and Restaurant Server
Mermaids Seafood Restaurant
11.2017 - 03.2020
General Manager
Bowman Restaurant Group
02.2015 - 08.2017
Service Manager
Logan’s Roadhouse
09.2005 - 11.2014
High School Diploma -
Lincoln High School