Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
File Clerk
Shield Law Group Of Florida, LLC
06.2022 - Current
Reviewed emails from E-File portal of all counties and forward email to corresponding team.
Reviewed all attachments received and placed copies in client's file electronically.
Entered hearing dates and notified the corresponding team of any changes.
Assisted teams with finding documents needed for upcoming hearings.
Receptionist
Barzakay Law Firm
08.2022 - 03.2023
Prepared client's files for case managers, including all necessary information to thoroughly work on case.
Contacted insurance companies to open Personal Injury/Bodily Injury claims along with sending out Letter of Representation by certified mail, fax and email.
Opened, read and sorted all mail for case managers and placed in client's files.
Received checks and releases for Underinsured Motorist/Bodily Injury claims, scanned and sent to the settlement department for processing.
Legal Assistant
Gold & Associates P.A.
11.2018 - 08.2022
Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Customer Service Representative
Chewy, Inc.
09.2021 - 05.2022
Documented and detailed calls and complaints using call center's CRM database.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered over 50 calls per shift to meet fast-paced call center demands.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Overnight Stock Associate
American Eagle Outfitters, Inc
08.2018 - 12.2018
Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
Inspected inventory to identify shortages and maintain consistent inventory.
Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
Assisted customers by finding items quickly to boost store satisfaction rates.
Store Associate
Forever 21
01.2016 - 11.2018
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Used POS system to process sales, returns, online orders, and gift card activations.
Approached browsing customers to initiate conversations to determine buying preferences.
Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
South Broward High School
Hollywood, FL
06.2018
Skills
Analytical Abilities
Business Correspondence
Clerical Support
Organizational Skills
Customer Service
Workflow Processes
Critical Thinking
Timeline
Receptionist
Barzakay Law Firm
08.2022 - 03.2023
File Clerk
Shield Law Group Of Florida, LLC
06.2022 - Current
Customer Service Representative
Chewy, Inc.
09.2021 - 05.2022
Legal Assistant
Gold & Associates P.A.
11.2018 - 08.2022
Overnight Stock Associate
American Eagle Outfitters, Inc
08.2018 - 12.2018
Store Associate
Forever 21
01.2016 - 11.2018
High School Diploma -
South Broward High School
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Lead Paralegal at Shield Law Group of Florida, LLCLead Paralegal at Shield Law Group of Florida, LLC