Summary
Overview
Work History
Education
Skills
Timeline
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Toni Thompkins

Toni Thompkins

Hollywood,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

File Clerk

Shield Law Group Of Florida, LLC
06.2022 - Current
  • Reviewed emails from E-File portal of all counties and forward email to corresponding team.
  • Reviewed all attachments received and placed copies in client's file electronically.
  • Entered hearing dates and notified the corresponding team of any changes.
  • Assisted teams with finding documents needed for upcoming hearings.


Receptionist

Barzakay Law Firm
08.2022 - 03.2023
  • Prepared client's files for case managers, including all necessary information to thoroughly work on case.
  • Contacted insurance companies to open Personal Injury/Bodily Injury claims along with sending out Letter of Representation by certified mail, fax and email.
  • Opened, read and sorted all mail for case managers and placed in client's files.
  • Received checks and releases for Underinsured Motorist/Bodily Injury claims, scanned and sent to the settlement department for processing.

Legal Assistant

Gold & Associates P.A.
11.2018 - 08.2022
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

Customer Service Representative

Chewy, Inc.
09.2021 - 05.2022
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Overnight Stock Associate

American Eagle Outfitters, Inc
08.2018 - 12.2018
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Store Associate

Forever 21
01.2016 - 11.2018
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

South Broward High School
Hollywood, FL
06.2018

Skills

  • Analytical Abilities
  • Business Correspondence
  • Clerical Support
  • Organizational Skills
  • Customer Service
  • Workflow Processes
  • Critical Thinking

Timeline

Receptionist

Barzakay Law Firm
08.2022 - 03.2023

File Clerk

Shield Law Group Of Florida, LLC
06.2022 - Current

Customer Service Representative

Chewy, Inc.
09.2021 - 05.2022

Legal Assistant

Gold & Associates P.A.
11.2018 - 08.2022

Overnight Stock Associate

American Eagle Outfitters, Inc
08.2018 - 12.2018

Store Associate

Forever 21
01.2016 - 11.2018

High School Diploma -

South Broward High School
Toni Thompkins