Ana Alvarado
Laredo,TX
Summary
Demonstrative eligibility specialist with proud experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Eligibility Advisor
Texas Health and Human Services
Laredo, TX
04.2025 - Current
- Evaluated applicant data against state and federal regulations to determine financial eligibility for Texas Works programs, ensuring compliance and aiding access to necessary resources.
- Interviewed applicants and recipients in high-volume inbound/outbound telephone calls to collect critical personal and financial information.
- Conducted detailed data review and fraud analysis to verify documents, detect discrepancies, and ensure program integrity.
Customer Service Representative
United Airlines
Laredo, TX, tx
04.2024 - 04.2025
- Assisted passengers with check-in procedures and boarding processes.
- Resolved customer inquiries through phone, email, and in-person interactions.
- Collaborated with team members to enhance service delivery and efficiency.
Housing and Residence Life, TAMIU
Greystar Property Management
08.2023 - 01.2024
- Provided crisis management and intervention during emergencies to ensure student safety and well-being.
- Developed and maintained relationships with parents to support positive living environments for students.
- Mentored and coached students to foster relationships and enhance academic success.
Housing and Residence Life, TAMIU
American Campus Communities
06.2021 - 08.2023
- Helped develop and implement 35 programs to foster community growth and development.
- Facilitated transition of 1,200 new students into residential program, ensuring successful integration and support.
- Acted as a liaison between residents and campus services, facilitating access to support as needed.
Disney College Program Intern, Merchandise
Disney's Hollywood Studios
08.2022 - 12.2022
- Maintained high standards of Walt Disney World brand representation (5 keys)
- Applied sales and marketing strategies to enhance customer personal shopping experiences
- Trained on POS to handle high dollar transactions and confidential information in a high volume location
- Provided exceptional guest service and resolved issues efficiently while multitasking
Education
Bachelor of Arts - Multidisciplinary Studies
Texas A&M International University
Laredo, TX 08.2020 - 12.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TXSkills
- Regulatory Compliance
- Data Verification
- Crisis Management
- Interviewing
- Project Planning
- Bilingual communication
- Public Speaking
- Written communication
- Telephone etiquette
- Attention to detail
- Conflict resolution
- Research skills
Accomplishments
- Attendee Texas Fraud Prevention Training Seminar 2026
Timeline
Eligibility Advisor
Texas Health and Human Services
04.2025 - Current
Customer Service Representative
United Airlines
04.2024 - 04.2025
Housing and Residence Life, TAMIU
Greystar Property Management
08.2023 - 01.2024
Disney College Program Intern, Merchandise
Disney's Hollywood Studios
08.2022 - 12.2022
Housing and Residence Life, TAMIU
American Campus Communities
06.2021 - 08.2023
Bachelor of Arts - Multidisciplinary Studies
Texas A&M International University
08.2020 - 12.2023
Associate of Arts - Interdisciplinary Studies
South Texas College