Ana B Gutierrez Sanchez
Phoenix,AZ
Summary
Highly motivated employee with a strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly master new skills. Committed to delivering high-quality results and contributing to the success of the team.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Uber eats driver
Phoenix, US
01.2021 - Current
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
Hotel Housekeeper
Motel 6
Phoenix, AZ
01.2022 - 02.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
Package Handler
United Parcel Service
Phoenix, US
09.2020 - 02.2021
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Picked products using RF scanner to fill orders.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Followed company policies and procedures for secure package handling.
- Communicated effectively with supervisors regarding any logistical issues.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Managed time efficiently to meet or exceed productivity targets.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
CSR - Customer Service Representative
Consumer Cellular
Phoenix, US
10.2019 - 02.2020
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Documented all conversations with customers in CRM software according to company standards.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed customer account changes with proprietary software.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Crew Member
McDonald’s
Phoenix, US
03.2019 - 09.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Informed customers about daily specials in an engaging manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
High school diploma - Education
primavera online high school
Chandler, AZ06.2016
Skills
- Package scanning
- Delivery logging
- Auto delivery
- Exceptional written and verbal communication skills
- Time management skills
- Dependable and reliable
- FLUENT IN English and Spanish
- Courteous and polite demeanor
- Excellent sense of direction
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Housekeeper
Motel 6
01.2022 - 02.2023
Delivery Driver
Uber eats driver
01.2021 - Current
Package Handler
United Parcel Service
09.2020 - 02.2021
CSR - Customer Service Representative
Consumer Cellular
10.2019 - 02.2020
Crew Member
McDonald’s
03.2019 - 09.2019
High school diploma - Education
primavera online high school