ANA B MARTINEZ PASTRANA
Elkhart,Indiana
Summary
Excellent customer service, communication, and listening skills with cash management. Motivated Customer Service Representative with eight years of experience in fast-paced, team-based environments. Focused on exceeding expectations and building customer loyalty. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish. A multi-talented team member can take on any required task and adapt to changing conditions with resourcefulness. Dedicated to business success, eager to develop additional skills and advance professionally. Proudly maintaining a highly productive, efficient, and quality-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Associate
Afdent Patient Friendly Dentistry
Mishawaka, IN
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system, over 100 customer calls daily and directed calls accordingly.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns.
- Managed multiple tasks and met time-sensitive deadlines.
Retail Sales Associate/ Cashier
Ross Dress for Less
Elkhart, Indiana
11.2018 - Current
- Answered customer questions regarding merchandise and pricing.
- Serve customers with expert bagging, boxing, and gift-wrapping of merchandise.
- Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention.
- Assist customers with selecting and customizing available items based on individual requirements.
- Maintain well-stocked cashier lanes and store shelves to promote strong sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Stock merchandise each day, label items in clear fashion, and prepare attractive displays.
Dental Receptionist
Healthy Beginnings Dental Clinic
ELKHART, United States
10.2020 - 10.2021
- Scheduled, rescheduled, and canceled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Cleaned and sanitized dental tools and equipment straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Sterilization Technician/Hygiene Assistant
Elkhart Dental Center
Elkhart, United States, United States
08.2019 - 10.2019
- Assisted dentists, hygienist, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Documented patients' dental health information, medical history, and vital signs.
- Cleaned and sanitized dental tools and equipment straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Waitress Cashier
Acapulco Bakery and Restaurant
Elkhart, Indiana
10.2015 - 11.2018
- Display enthusiasm and promoted amazing service to over 100 customers, which resulted in increased walk-in business.
- Engage in friendly conversation with guests to build rapport and facilitate repeat business.
- Listen to, understood, and clarified guest concerns and issues.
- Train incoming staff regarding restaurant's practices, culture, and procedures.
- Ensured continuous provision of service excellence and customer satisfaction.
- Create performance reports covering cashier sales totals and account profiles.
Team Member
Pizza Hut
Goshen, IN
07.2014 - 09.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Processed over 100 POS transactions, including checks, cash, and credit purchases or refunds.
- Prepared cooking supplies, ingredients, and workstations when opening and closing kitchen.
- Greeted customers and promote sales or special programs.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Elkhart, INAssociate Degree - General Studies
South Bend Dental Assistant School
2019
High School Diploma -
Goshen High School
Goshen, IN06.2016
Skills
- Organization and Time Management
- Attention to Detail
- Upbeat and Positive Personality
- Patient and Empathetic
- Knowledgeable in Dentrix and Patterson Eaglesoft
- Money handling abilities
- Fluent in English and Spanish
Certification
Cardiopulmonary Resuscitation (CPR) Certified
Timeline
Business Associate
Afdent Patient Friendly Dentistry
12.2021 - Current
Dental Receptionist
Healthy Beginnings Dental Clinic
10.2020 - 10.2021
Sterilization Technician/Hygiene Assistant
Elkhart Dental Center
08.2019 - 10.2019
Retail Sales Associate/ Cashier
Ross Dress for Less
11.2018 - Current
Waitress Cashier
Acapulco Bakery and Restaurant
10.2015 - 11.2018
Team Member
Pizza Hut
07.2014 - 09.2015
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Associate Degree - General Studies
South Bend Dental Assistant School
High School Diploma -
Goshen High School