Summary
Overview
Work History
Education
Skills
Timeline
Generic
RENEE NICOLE L. LAGO

RENEE NICOLE L. LAGO

Jersey City,NJ

Summary

Dedicated business professional with an extensive background in management and utilizing consistent and organized practices. Skilled in working under pressure and facing adversity. An individual who is kind and passionate and works collaboratively to achieve goals and objectives while partnering with others to meet common goals and company growth.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

BUSINESS ASSOCIATE

RAINWATER PSYCHIATRY
NEW YORK, JERSEY CITY, NY, NJ
07.2020 - Current
  • Verified work aligned with service levels agreed and client requirements.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Plays a pivotal role in improving data accuracy by implementing a new data entry process, resulting in a 40% reduction in errors over 2 months.
  • Collaborates with the customer service team to address and resolve 10 customer inquiries daily, maintaining a 90% satisfaction rate.
  • Receives recognition for consistently meeting tight project deadlines and contributing to 4 successful project completions within the past 8 months.
  • Provides comprehensive administrative support to various departments, including data entry, document preparation, and scheduling.
  • Conducts thorough market research to analyze trends, assess the competitive landscape, and compile actionable insights for decision-makers.
  • Supports project teams by coordinating timelines, tracking progress, and facilitating effective communication among stakeholders.
  • Assists in creating and editing presentations, ensuring that complex information is communicated clearly and visually.
  • Collaborates with cross-functional teams to address customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
  • Contributes to the planning and execution of all company events, overseeing logistics, communication, and attendee experience.
  • Maintains accurate records and databases, facilitating efficient data retrieval and contributing to informed decision-making.
  • Collaborated with clients to define key performance indicators (KPIs), track progress, and provide regular performance reports.
  • Increased monthly website traffic by 10% through effective SEO strategies and content optimization efforts.
  • Assisted clients in identifying and reaching their target demographics, resulting in 50% increase in customer engagement and 40% growth in sales.
  • Boosted email open rates by 20% by implementing personalized subject lines and segmenting the email list.

ADMINISTRATIVE ASSISTANT/ PHYSICAL THERAPY AIDE/ MARKETING CONSULTANT

HUDSON PREMIER PHYSICAL THERAPY
JERSEY CITY, NJ
07.2020 - 01.2021
  • Led the development and execution of a targeted social media campaign that resulted in a 10% increase in website traffic and a 30% growth in engagement over a 3 month period
  • Developed and executed comprehensive marketing strategies tailored to clients' goals and target audiences
  • Conducted market research and competitive analysis to identify opportunities and trends, informing campaign planning and positioning
  • Created and managed content for various digital marketing channels, including social media, email campaigns, and blogs
  • Analyzed campaign performance data using tools like Google Analytics and marketing automation platforms, making data-driven recommendations for optimization
  • Achieved a 5% increase in social media followers over 1 month through engaging content and strategic posting
  • Programs used: Google Suite, Alma, Headway, DrChrono, Onpatient, Outlook (Office 365); Covermymeds

ASSISTANT DIRECTOR

MAPLEWOOD WELLNESS CENTER
MAPLEWOOD, NJ
01.2019 - 03.2020
  • Perform interdepartmental communication in regard to issues with patients and inquiries
  • Organize employee records and assist staff in processing request for PTO and other human resources needs
  • Creating staff schedule to ensure enough and coordinate schedule with all providers, massage therapist, receptionist, and aide
  • Brief all new hires, set up workstations, company emails, time and attendance
  • Collect work related incident reports and problem solving solutions
  • Screen potential new hires by conducting interviews, perform new hire paperwork, and train new employees
  • Set up presentations for law firms, medical offices and organizations approved by the Marketing Director
  • Assist in creating marketing events, promotion and execution and follow up
  • Provide support by reaching out to marketing assets like suppliers, promoters, and organization leaders
  • Assist in market research and company profiling to develop Marketing strategies that can be implemented to create more opportunities
  • Develop events and programs to increase generation of new patients and keeping patients compliant
  • Programs used: Google docs, Ezchart, WebPT, Navinet, Office Ally

PATIENT SUPPORT COORDINATOR

CELGENE
SUMMIT, NJ
05.2019 - 08.2019
  • Reimbursement navigator for patients, healthcare providers and specialty pharmacies that opt into Patient Support service offerings for both oral and IV Celgene Hematology/Oncology products
  • Support the Patient Support Specialists in managing caseloads
  • Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy
  • Extensive work involving within Medicare enrollment, REMS programs, and product reimbursement
  • Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Celgene products
  • Develop and maintain an understanding of market access challenges in order to educate patients, healthcare providers and internal cross-functional partners
  • Programs used: Patientconnect, Celgene REMS, Compliancewire, & Outlook

TEAM LEAD

SOHO MEDICAL DOCTORS
JERSEY CITY, NJ
02.2018 - 12.2018
  • Partnered with Doctors, Nurse Practitioners, and Psychotherapists to ensure top quality care of all patients
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Ability to work both in a team setting & Supervisory role; helps patients in distress by responding to emergencies
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
  • Manage and train current staff and new hires while maintaining patient accounts by obtaining, recording, and updating personal and financial information
  • Worked in Human Resources focus in the areas of employee on-boarding, employee benefits and with HR Service/call center to improve service delivery, and training
  • Performed clerical skills throughout day-to-day, including but not limited to scheduling, answering phones, documentation, insurance and billing
  • Programs Used: DrChrono,ZocDoc, & Zendesk

OCCUPATIONAL THERAPY AIDE

SPORTSCARE INSTITUTE OCCUPATIONAL THERAPY
PARAMUS, NJ
08.2017 - 02.2018
  • To ensure top quality care of all patients and provide feedback of areas of improvements in patient treatment plans including but not limited to Activities of Daily Living (ADLs)
  • Demonstrated proper use of equipment and occupational therapy routines by providing directions and simulating therapist’s instructions and ensuring activities are done correctly
  • Performed clerical skills throughout day-to-day, including but not limited to scheduling, answering phones, documentation, filing, insurance and billing
  • Programs Used: Praxis &WebtPT

REGISTERED BEHAVIORAL TECHNICIAN

ACHIEVE BEYOND
EDISON, NJ
05.2015 - 01.2018
  • Served children/adolescents with Autism Spectrum Disorder and applied ABA programs under BCBA supervision
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Managed 10+ cases which entail working with children/adolescents 1-on-1, collecting data, applying behavioral intervention plan, and assisting in parent training to better communicate with patient
  • Analyzed behavioral pattern of adolescents and provided feedback to continuously provide updated care
  • Performed Clerical skills and worked within HR department when needed
  • Programs Used: eClinical Works & BT Aps

Education

Master of Science - ACCELERATED WEEKEND- OCCUPATIONAL THERAPY

DOMINICAN COLLEGE ORGANGEBURG
Blauvelt, NY
05.2020 - Current

MBA - Business Administration And Management

RUTGERS UNIVERSITY
NEWARK, NJ
05.2023 - Current

PSYCHOLOGY, BIOLOGY AND AMERICAN

KEAN UNIVERSITY UNION
09.2011 - 05.2015

Skills

Analytical and Critical Thinking

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Timeline

MBA - Business Administration And Management

RUTGERS UNIVERSITY
05.2023 - Current

BUSINESS ASSOCIATE

RAINWATER PSYCHIATRY
07.2020 - Current

ADMINISTRATIVE ASSISTANT/ PHYSICAL THERAPY AIDE/ MARKETING CONSULTANT

HUDSON PREMIER PHYSICAL THERAPY
07.2020 - 01.2021

Master of Science - ACCELERATED WEEKEND- OCCUPATIONAL THERAPY

DOMINICAN COLLEGE ORGANGEBURG
05.2020 - Current

PATIENT SUPPORT COORDINATOR

CELGENE
05.2019 - 08.2019

ASSISTANT DIRECTOR

MAPLEWOOD WELLNESS CENTER
01.2019 - 03.2020

TEAM LEAD

SOHO MEDICAL DOCTORS
02.2018 - 12.2018

OCCUPATIONAL THERAPY AIDE

SPORTSCARE INSTITUTE OCCUPATIONAL THERAPY
08.2017 - 02.2018

REGISTERED BEHAVIORAL TECHNICIAN

ACHIEVE BEYOND
05.2015 - 01.2018

PSYCHOLOGY, BIOLOGY AND AMERICAN

KEAN UNIVERSITY UNION
09.2011 - 05.2015

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RENEE NICOLE L. LAGO