Anabel Chang
Hialeah
Summary
Dynamic and results-driven retail leader with over five years of progressive management experience. Recognized for developing high-performing teams, enhancing customer satisfaction, and executing effective promotional and operational strategies. Bilingual in English and Spanish, with a strong aptitude for problem-solving, data-driven decision-making, and aligning operations with business goals to drive sales growth and service excellence. Proven ability to lead teams in delivering top-tier results in fast-paced, customer-focused environments.
Overview
7
7
years of professional experience
Work History
Specialties Assistant Store Manager
Home Depot
Kendall
05.2023 - Current
- Directed sales operations across specialty departments, aligning strategies with company goals and sales targets.
- Analyzed performance data and created reports to identify and manage trends, optimize inventory, and implement revenue-enhancing strategies.
- Led and developed team of over 30 associates, achieving excellence in service delivery and upselling.
- Collaborated with district and store-level leadership to execute impactful merchandising and promotional strategies for key products.
- Resolved complex customer issues, implementing enhancements that boosted satisfaction and repeat business.
Customer Experience Manager
Home Depot
Hialeah
05.2022 - 05.2023
- Monitored customer service performance metrics and created reports for senior management review.
- Created strategies to improve customer satisfaction by focusing on product availability, delivery speed, and customer service responsiveness.
- Identified opportunities for improving existing processes and provided coaching to team members regarding best practices for delivering exceptional customer experiences.
Supervisor
Home Depot
Hialeah
10.2018 - 05.2022
- Oversaw daily operations, including scheduling, returns, and logistics.
- Trained new hires in customer service and safety practices.
- Fostered associate engagement through mentorship and team-building initiatives.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2020
Skills
- Bilingual: English and Spanish
- Staff development
- Promotional strategies
- Microsoft Office
- Problem-solving aptitude
- Order management
Timeline
Specialties Assistant Store Manager
Home Depot
05.2023 - Current
Customer Experience Manager
Home Depot
05.2022 - 05.2023
Supervisor
Home Depot
10.2018 - 05.2022
Bachelor of Arts - Psychology
Florida International University
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