Anabel MARTINEZ
Pacoima,CA
Summary
Proven to enhance office efficiency and patient satisfaction at TRIUMPH OPTICAL, I adeptly managed inventory and streamlined appointment processes. Leveraging strong organizational skills and optical knowledge, I contributed to significant patient retention. My collaborative approach and problem-solving abilities ensure high-quality administrative support and customer service. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in computer software etc.
Overview
7
7
years of professional experience
Work History
Optometry Receptionist
TRIUMPH OPTICAL
HIGHLAND PARK CA
03.2022 - Current
- Collaborated with the optometry team, ensuring seamless coordination of daily tasks and responsibilities.
- Participated in staff meetings, contributing valuable insights to enhance overall office performance.
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
- Contributed to increased patient retention through effective follow-up calls and reminders for scheduled appointments.
- Maintained inventory levels for contact lenses, eyewear accessories, and office supplies, placing orders as necessary to prevent stockouts.
- Supported practice growth by consistently promoting and upselling optical products and services.
- Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Drug Testing Technician
Psychemedics Corporation
Culver City, CA
05.2017 - 03.2020
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Troubleshot equipment and monitored calibration and SPC.
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Used sample prep equipment to prepare for drug tests.
- Operated laboratory equipment and instruments correctly to conduct tests.
- Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
- Assisted colleagues with troubleshooting technical issues related to laboratory instruments or software systems, minimizing downtime for essential tasks.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA07.2016
Skills
Optical knowledge
Patient confidentiality
Patient Scheduling
Insurance Verification
Appointment management
Strong Organization
Appointment Scheduling
Medical Billing
Customer Service
Problem-Solving
Time Management
Collaboration and Teamwork
Adaptable and Flexible
Cash Handling
Documentation and Recordkeeping
Computer Proficiency
Data Entry
Medical Terminology
Patient Referral
Medical Records Verification
Calendar and Appointment Management
Inventory Management
Payment Scheduling and Collection
Administrative Support
Patient Billing
Computer skills
Shipping and Receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optometry Receptionist
TRIUMPH OPTICAL
03.2022 - Current
Drug Testing Technician
Psychemedics Corporation
05.2017 - 03.2020
High School Diploma -
Huntington Park Senior High School