ANABEL MARTINEZ
Miami
Summary
Office assistant with extensive experience in managing high-volume calls and in-person inquiries. Proven track record in streamlining processes and enhancing productivity through effective communication and problem-solving skills. Expertise in data entry, file management, and scheduling, ensuring seamless operations and team success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Knife Restaurant
Miami
12.2022 - 10.2025
- Managed accounts receivable and payable, optimizing cash flow and financial accuracy.
- Monitored sales trends to adjust pricing strategies and enhance profitability.
- Compiled periodic accounting reports to support strategic decision-making processes.
- Coordinated with vendors to resolve supply chain issues, ensuring timely product delivery.
- Processed invoices, purchase orders, and expense reports with precision.
- Conducted data entry tasks accurately to maintain integrity of financial records.
- Prepared correspondence and reports efficiently using standard office software.
- Organized files systematically to facilitate easy access to documents.
Sales Executive
ETECSA
Matanzas
09.2018 - 08.2022
- Delivered exceptional customer service, driving high rates of repeat business and client referrals.
- Engaged customers to identify specific needs and provide tailored product recommendations.
- Managed cash register operations to facilitate efficient transactions.
- Opened, shelved, and merchandised new products for enhanced sales visibility.
- Utilized in-store systems to track inventory and fulfill special orders.
- Organized both paper and electronic filing systems to improve operational efficiency.
- Answered inquiries regarding products and services, assisting customers in locating merchandise.
- Directed phone calls, scheduled appointments, and provided general information to callers.
Assistant Manager
Litoral Matancero Restaurant
Matanzas
01.2015 - 10.2017
- Company Overview: Matanzas, Cuba
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Managed office supplies and inventory to ensure availability for staff needs.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
No Degree - Computer Business Applications
South Florida Institute of Technology
Miami, FL02.2024
No Degree - Commercial Executive Sales Course
Executive Sales Corporation
Matanzas, Cuba08.2018
Bachelor of Science - Chemical Engineering
University Of Matanzas
Matanzas, Cuba07.2011
Skills
- Multitasking abilities
- Product and service expertise
- Budgeting and finance management
- Retail operations
- Financial management
- Customer relations
- Contract management
- Marketing knowledge
- Recruitment and hiring processes
- Money handling
- Sales growth strategies
- Business administration
- Negotiation skills
- Customer service excellence
- Strong work ethic
- MS Office proficiency
- Data management techniques
- Interpersonal communication skills
- Computer literacy
- Analytical thinking
- Team collaboration
- Data entry accuracy
- Financial reporting standards
- Research and analysis capabilities
- Invoice processing efficiency
- Office administration tasks
- Excel spreadsheet proficiency
- Meticulous attention to detail
- Organizing and categorizing skills
- Problem-solving abilities
- Multi-line phone operation proficiency
- Positive attitude
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Manager
The Knife Restaurant
12.2022 - 10.2025
Sales Executive
ETECSA
09.2018 - 08.2022
Assistant Manager
Litoral Matancero Restaurant
01.2015 - 10.2017
No Degree - Computer Business Applications
South Florida Institute of Technology
No Degree - Commercial Executive Sales Course
Executive Sales Corporation
Bachelor of Science - Chemical Engineering
University Of Matanzas