Anabel Santiago Tirado
Camp Hill,PA
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Solid background performing quality assurance testing and consultative services for customers. Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
DB Schenker
01.2021 - 01.2024
- Communicated regularly with Management to discuss Quality trends based on the Department
- Oversaw process checks to verify proper completion and correct frequency
- Observed and Reported issues in a timely manner with accurate descriptions and steps to reproduce them using audit evidence
- Created and optimized Audit forms, checklists List, and other business forms for new automated software testing rounds using the Safety Culture program
- Conducted internal and external audits to measure adherence to established QA standards per customer requirements
- Developed corrective and preventive action plans to resolve non-compliance issues
- Documented and reported all trend yields based on department and product execution including results analysis
- Prepared and analyzed internal and external quality reports for management staff review
- Collaborate with Management to discuss problems and devise solutions by creating meetings
- Establish and maintain up-to-date knowledge by performing workshops for the Operational Standard Program/ XSite driving the pillar of Continuous Improvement with best practices
- Implemented 5s audit practices to create standards and statutory obligations compliance & reports with Operations
- Maintained policy procedures, SOPs, Work Flow, and Work Instructions protocols that were followed by performing monthly audits
- Developed process improvements by utilizing the tools of Katas for the XSite Program creating cost avoidance and cost savings for the company and successfully became a coach
- Calibrated Torque Driver tools for accuracy and precision and documented the results using a Log.
Caregiver/ Care Professional
Home Instead
01.2022 - 01.2023
- Observed patients for physical, emotional, mental, or behavioral changes and injuries
- Performed light housekeeping tasks related to the client’s care such as laundry, cleaning bathrooms, kitchen, and dusting the house
- Assisted clients with maintaining good personal hygiene
- Assured proper nutrition by preparing meals, grocery shopping, and monitoring food consumption levels
- Maintained details records of service performed to the clients
- Helped clients communicate with loved ones by typing writing messages and relaying verbal messages
- Improved patient outlook and daily living through compassionate care
- Supported bathing, dressing, and personal care needs
- Helped clients get in and out of beds and wheelchairs as well as ambulate during transfers
- Reported concerns to the nurse supervisor and family to promote optimal care
- Built strong and trusting rapport with clients and loved ones
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Supported patients in hospice programs until the last moment and helped families and loved ones in the hard times of loss.
Operations Trainer
DB Schenker
01.2019 - 01.2020
- Implemented and facilitated successful training programs based on customer requirements to increase employee engagement, retention, and productivity
- Explained goals and expectations required of trainees
- Performed and documented all training activities including qualifications matrix and work instructions reviews
- Worked collaboratively across departments as needed to deliver comprehensive, effective training sessions
- Provided feedback on employees’ performance based on observed results during training and audit sessions
- Supported and fulfilled Team lead responsibilities in their absence by performing and completing productivity tasks.
Repair Technician
DB Schenker
01.2018 - 01.2019
- Utilized hand tools such as screwdrivers, HDO Fixtures, brushes, Gaskets, Screws and others when performing repairs
- Handled various mechanical and technical machinery during the manufacturing process
- Complied with environmental regulations when using, dispensing, or handling hazardous and non-hazardous material and waste when repairing batteries
- Inspected finished products for conformance to the customer requirements and quality
- Reported equipment failures, malfunctions, or wear issues to the Team Lead or Supervisor.
Skills
- Leadership
- Time management
- Microsoft Office
- Problem-solving
- Teamwork
- Bilingual
- Communication skills
- Analytics
- Customer service
- Technical Writing
- Process Implementation
- Mentoring and Training
- Root Cause Analysis
- Teamwork and Positive Attitude
Other Experiences
- Waitress – Dinner Restaurant
- Forklift operator – Amazon
- Maintenance employee – University Offices in Florida
- Cashier – KFC Fast Food Restaurant
Education
Escuela Superior Luis Munoz Marin, 3.8, University of Puerto Rico, Business Administration (HR), 2, University of Puerto Rico, Nursing (BSN), 2.5
Personal Information
- Available: Immediate
- Relocation: open for discussion
- Title: Quality Assurance Analyst/QA Auditor – Contract Logistics
- Nationality: Hispanic, Latina/US Citizen
Languages
English
Full Professional
Spanish
Native or Bilingual
Software
Microsoft Suite
IOS Operating System
Timeline
Caregiver/ Care Professional
Home Instead
01.2022 - 01.2023
Quality Assurance Analyst
DB Schenker
01.2021 - 01.2024
Operations Trainer
DB Schenker
01.2019 - 01.2020
Repair Technician
DB Schenker
01.2018 - 01.2019