Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Anabela Ciarcia

Manchester

Summary

Seasoned leader with strong background in steering teams towards success. Possess significant experience in strategic planning, team motivation, and conflict resolution. Known for fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration. I have recently calibrated with the license store in training the team for a new store opening.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Coffeehouse Leader Trainer

STARBUCKS COFFEE COMPANY
Manchester
10.2011 - Current
  • Facilitated training sessions to improve staff skills and knowledge retention.
  • Developed strategic plans to enhance operational efficiency and team performance.
  • Led cross-functional teams to align on project goals and deliverables.
  • Implemented process improvements to streamline workflows and reduce redundancy.
  • Conducted regular meetings to review progress and adjust strategies accordingly.
  • Mentored junior staff, fostering a culture of continuous learning and development.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Coached and mentored individuals on professional development goals.
  • Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
  • Assessed team performance against established goals and objectives.
  • Fostered a positive work environment by recognizing individual achievements.
  • Facilitated collaboration between departments to ensure successful project completion.
  • Organized events for staff engagement activities such as team building exercises.
  • Implemented effective communication protocols within the organization.
  • Implemented new operational procedures, increasing efficiency.
  • Presented training updates to management, ensuring alignment with company goals.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed multiple projects simultaneously while adhering to tight deadlines.

Operations Manager

Burlington Coat Factory Warehouse
East Windsor
01.2006 - 10.2011
  • Oversaw daily operations and ensured efficient workflow across all departments.
  • Managed inventory systems and ensured accurate stock levels were maintained.
  • Trained and mentored team members on best practices and safety protocols.
  • Coordinated cross-functional teams to improve communication and collaboration efforts.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Education

Bachelor of Science - Criminology

Arizona State University
Tempe, AZ

Skills

  • Team leadership
  • Employee training
  • Customer service
  • Project management
  • Process improvement
  • Strategic planning
  • Communication skills
  • Team building
  • Cross-functional collaboration
  • Equipment troubleshooting
  • Relationship building
  • Talent development
  • Coaching and mentoring
  • Verbal and written communication

Affiliations

  • hiking
  • kayaking
  • physical training
  • gardening
  • community envolvement

Accomplishments

  • Manager of the quarter
  • nominated for manager of the year
  • DM of the year

Certification

  • at youth risk counceling

Languages

Portuguese
Professional

Timeline

Coffeehouse Leader Trainer

STARBUCKS COFFEE COMPANY
10.2011 - Current

Operations Manager

Burlington Coat Factory Warehouse
01.2006 - 10.2011

Bachelor of Science - Criminology

Arizona State University

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