Valerie Burks

• Coach and inspire Shift Supervisors & Baristas, monitoring work duties, prioritization and store environment
• Support partner development, PDP plans, transfer and coaching opportunities, career progression
• Supporting excellent customer service and creating connections for partner and customers
• Supported excellent customer service by creating connections between partners and customers, enhancing overall coffeehouse experience
• Maintain Coffeehouse operational standards, scheduling, inventory management, reporting
• Executing attendance/behavior corrective plans and partner retention
• Develop relationships and networking with surrounding area managers and store partners and region, partner networks- WIN
• Problem solving and Planning to flexibly address company, customer and partner needs
• Develop relationships and networking with surrounding area managers and store partners and region, partner networks- WIN and Pride events
• Maintain accurate employee records throughout recruitment, onboarding, reporting cycles, legal documentation
• Support surrounding area with skill set and partners to help in conduction of business needs and staffing
• Effectively communicates company directives to achieve results, understands profit and loss impacts

Summarized notable achievements

• Opening New Coffeehouse Location in Cedar Park 2023
• Supporting Dual Management of Remote location in Marble Falls the summer of 2023
• Promoted to Leadership Trainer in 2024
• Elected SM Quarterly Excellence award for Q2 FY 25 in Area 122
• Supporting area in Chris's Council - Leaders supporting Area communications/ calls

• Aided customers with calls by redirecting them to desired locations for effective resolution
• Tracked and logged important security calls and safety protocol to support mall security and enhance customer safety
• Directed calls and emails to communicate with mall vendors and Simon Mall office employees
• Collaborated with other Administrative Assistants to improve overall customer experience
• Tracked and logged all important security calls and safety protocol to help aid, Mall security and Customers
• Provided clerical support to enhance office efficiency

• Communicated sales targets and promotions.
• Responsible for communication of sales targets and promotions
• Communicated accurate timekeeping information for employees.
• Executed tracking of weekly and monthly sales targets to monitor progress and inform strategy
• Handled cash duties, including in-store deposits, change management, and courier pickups.
• Supported managers with employee relations issues and coaching
• Developed communication tools to support team alignment with company directives
• Demonstrated strong customer service skills through effective communication and problem-solving., problem solving and customer recovery
• Fostered a welcoming atmosphere by remaining positive and supportive to customers. when customers needs support
• Assisted neighboring locations with coverage and inventory needs.

• Completed coursework towards Bachelor of Arts (B.A.) Music in Music Education
• GPA: 3.4