Anabella Carrillo
North Hollywood,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Los Angeles Orthopaedic Institute
Sherman Oaks, CA
09.2023 - Current
- Manage high call volumes while providing exceptional patient support and maintaining professional composure.
- Assisting different departments in our office in order to get patients satisfaction
- Getting all proper documents and setting up appointments for our IME, QME and AME cases.
Medical Front Office Receptionist
Consultants For Lung Disease
Burbank, CA
04.2021 - 09.2023
- Organized paperwork such as charts and reports for office and patient needs. Also prepared Home Sleep Study kits for patient to take home to do their Home Sleep Study.
- Supported office staff and operational requirements with administrative tasks.
- Assisted doctors with patients orders, including scheduling Bronchoscopy and Thoracentesis appointments for patients and obtaining authorization for studies requested for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Front Office Receptionist
Regal
Burbank, CA
09.2020 - 03.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
Medical Office Manager
Dr. Edward Jeon And Dr. Jenny Zhu
West Hills, CA
01.2005 - 09.2020
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient
- Prepared charges for our billing department
Education
Medical Assistant -
Los Angeles Career College
Los Angeles, CA09.1994
Diploma - General
Belmont High School, CA, US
Los Angeles, CA06.1993
Skills
- Problem-solving skills
- Able to adapt to any department I'm put into
- Reliable and professional
- Fluent in Spanish
- Teamwork and Collaboration
Timeline
Call Center Representative
Los Angeles Orthopaedic Institute
09.2023 - Current
Medical Front Office Receptionist
Consultants For Lung Disease
04.2021 - 09.2023
Medical Front Office Receptionist
Regal
09.2020 - 03.2021
Medical Office Manager
Dr. Edward Jeon And Dr. Jenny Zhu
01.2005 - 09.2020
Medical Assistant -
Los Angeles Career College
Diploma - General
Belmont High School, CA, US