Summary
Overview
Work History
Education
Skills
Timeline
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Anabella Pacchiana

Mohegan Lake

Summary

Over the years and through my various working experiences, I can confidently and proudly say I have efficiently learned how to work together with my team members and provide excellent customer service. I've mastered skills such as working quickly under pressure, ensuring the safety of customers, maintaining the cleanliness of the workplace, and keeping a professional attitude.

Overview

3
3
years of professional experience

Work History

Lifeguard

Clubfit
08.2023 - Current
  • CPR and lifeguard certified
  • Vigilantly monitored pool area and enforced rules in order to ensure the safety of patrons.
  • Provided friendly customer service to guests and addressed concerns such as lane and class scheduling, children's safety, hazards, etc.
  • Maintained a clean and safe facility, performing necessary cleaning tasks and chemical balance testing on a daily basis.
  • Monitored weather conditions and alerted patrons of potential dangers.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Waterfront Lifeguard

Mohegan Highlands
05.2023 - 08.2023
  • CPR and lifeguard certified.
  • Supervised and managed special events and activities at the lake by assisting with setup, supervision, and cleanup efforts.
  • Conducted daily inspections of swimming areas, removing debris and maintaining cleanliness for a safe environment.
  • Engaged and built bonds with regular families and children that visited the lake.
  • Monitored the safety and cleanliness of swimming children and patrons.
  • Monitored weather conditions and alerted patrons of unsafe conditions, following standard protocols to ensure the safety of the community.
  • Safely took care of incidents and recorded incident reports.

Ice Cream Server

Haagen Dazs
10.2022 - 05.2023
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained and kept knowledge of ice cream flavors, toppings, sundaes, ensuring reliable and knowledgeable customer service.
  • Maintained a clean and organized workspace.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Ice Cream Server

Ben And Jerrys Ice Creams
05.2021 - 09.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained a clean and organized workspace.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Kept knowledge of menu items in order to give recommendations to customers and ensure friendly and reliable customer service.
  • Learned how to work with and collaborate with staff and work as a team to efficiently get work done.

Education

High School Diploma -

Lakeland Senior High School, NY, US
Cortlandt Manor, NY
06.2024

Skills

  • Leadership Qualities
  • Strong swimming ability
  • Team Collaboration
  • CPR and AED Training
  • Emergency Response
  • Complex Problem-Solving
  • Pool Maintenance
  • Customer Service
  • Working under pressure
  • Greeting customers
  • Work Area Cleanliness

Timeline

Lifeguard

Clubfit
08.2023 - Current

Waterfront Lifeguard

Mohegan Highlands
05.2023 - 08.2023

Ice Cream Server

Haagen Dazs
10.2022 - 05.2023

Ice Cream Server

Ben And Jerrys Ice Creams
05.2021 - 09.2021

High School Diploma -

Lakeland Senior High School, NY, US

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Anabella Pacchiana