Anabella Rowland

Front Desk Receptionist

VIMCO

10.1999 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
Scheduled, coordinated and confirmed appointments and meetings
Resolved customer issues quickly and notified supervisor immediately when problems escalated
Answered multi-line phone system and transferred callers to appropriate department or staff member
Collected room deposits, fees, and payments
Completed data entry and filing to keep records updated for easy retrieval
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Completed all tasks in compliance with company policies and procedures
Maintained confidentiality of sensitive data to protect customer and business information
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Entered and updated sensitive customer information during check-ins and room changes
Trained new team members on company procedures, customer service and issue resolution
Confirmed important personal and payment information for compliance with security and payment card industry standards
Sorted and delivered mail and packages upon arrival to correct staff members and departments
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Resolved customer problems and complaints
Confirmed appointments, communicated with clients, and updated client records
Organized, maintained and updated information in computer databases
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Handled assignments independently with good judgement and critical thinking skills
Operated multi-line telephone system to answer and direct high volume of calls
Collected [Type] payments, processed transactions and updated relevant records
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Collected and distributed messages to team members and managers to support open communication and high customer service
Routed incoming mail and messages to relevant personnel without delay
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Monitored and screened visitors to verify accessibility to inter-office personnel
Sorted, received, and distributed mail correspondence between departments and personnel
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
Compiled information from files and research to satisfy information requests
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data