Keven Alcala
San Leandro,CA
Summary
Developed skills in hands-on construction environment, with focus on teamwork and punctuality. Skilled in using tools and following safety protocols, ensuring project completion and safety compliance. Seeking to transition into new field where organizational and practical skills can be applied effectively.
Overview
2
2
years of professional experience
Work History
Personal Service Assistant
Prospect Airport Services
01.2025 - Current
- Assisted passengers with check-in and boarding procedures, ensuring smooth travel experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated luggage handling and transportation logistics to optimize efficiency in operations.
- Maintained cleanliness and organization of waiting areas, enhancing overall passenger comfort.
Customer Service
Kohls Department Store
11.2023 - 01.2025
- Maximized park attendance by providing excellent customer service to guests.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Contributed to positive online reviews by delivering exceptional customer service.
- Implemented strategies to increase customer service satisfaction ratings.
Education
Certificate - Welding
Eden Area ROP
Hayward, CA06.2024
High School Diploma -
San Leandro High School
San Leandro, CA06.2024
Skills
- Problem-solving
- Attention to detail
- Team collaboration
- Team-oriented and dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Service Assistant
Prospect Airport Services
01.2025 - Current
Customer Service
Kohls Department Store
11.2023 - 01.2025
Certificate - Welding
Eden Area ROP
High School Diploma -
San Leandro High School