ANABELLA VALDIVIEZO
SF,CA
Summary
Dedicated customer service professional focused on enhancing customer satisfaction through effective problem-solving and proactive management. Consistently adapts to diverse roles and challenges while fostering teamwork and achieving company goals. Proven ability to learn new skills quickly, contributing to overall organizational success.
Overview
12
12
years of professional experience
Work History
SERVER
The Cheesecake Factory
San Francisco
10.2024 - Current
- Provided courteous, quick, and efficient service to guests.
- Utilized POS terminals for order entry, billing tasks, and total calculations.
SERVER
Lolinda SF
San Francisco
09.2024 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Provided exceptional service to high volume of daily customers.
GENERAL MANAGER
Chao Pescao
SF, USA
08.2023 - 10.2024
- Advanced career from host to server and ultimately to general manager.
- Managed reconciliation of daily transactions and timely bank deposits.
- Monitored stock quantities and ordered supplies when required.
- Adapting to any unexpected challenges or changes in the schedule
SERVER
Bubba Gump Shrimp Co.
San Francisco
06.2020 - 08.2023
- Introduced diverse seasonal beverages and cocktails for an enriched dining experience.
- Collaborated with bartenders and kitchen staff to guarantee prompt order delivery.
- Coordinated catering services for special events within the facility.
ASSISTANT MANAGER
GameStop
01.2013 - 01.2019
- Progressed from seasonal hire to assistant manager.
- Oversaw all aspects of employee scheduling.
- Surpassed district sales, profit, and shrink targets daily, weekly, and monthly.
- Supported other stores in implementing merchandising strategies.
- Designed eye-catching product displays.
- Coordinated promotional campaigns and events to boost customer engagement.
Skills
- Detail-Oriented Mindset
- Time Management
- Adaptability and Flexibility
- Technology Proficiency
- Operational Management
- Leadership
- Collaborative Team Oversight
- Inventory Management
- Optimistic Mindset
- Effective Problem Resolution
- Welcoming Presence
- Sales Approach Design
- Atmosphere Oversight
- High volume dining
- Team Rostering Management
- Operations management
Hobbies and Interests
- Community involvement
- Food and beverage trends
- Social networking
- Travel and Culture
References
- Jocelyn Aguilar, Manager, Lolinda SF, (415) 424-7316
- JAMES HAWKING, Manager, Bubba Gump, (401) 413-3800
Languages
- English, Native
- Spanish, Proficient
Languages
Spanish
Native/ Bilingual
Timeline
SERVER
The Cheesecake Factory
10.2024 - Current
SERVER
Lolinda SF
09.2024 - Current
GENERAL MANAGER
Chao Pescao
08.2023 - 10.2024
SERVER
Bubba Gump Shrimp Co.
06.2020 - 08.2023
ASSISTANT MANAGER
GameStop
01.2013 - 01.2019