Hollie LaLonde
Burton,MI
Summary
Efficient employee with a proven track record of enhancing productivity and ensuring timely task completion. Specializes in customer service, adeptly handling conflict resolution to create seamless experiences. Demonstrates exceptional communication, adaptability, and teamwork skills to meet varied customer needs while maintaining high satisfaction levels. Aiming to leverage these strengths in any environment.
Overview
13
13
years of professional experience
Work History
Server
15th Street Tavern
Clarkston, MI
10.2022 - Current
- Executed daily opening and closing tasks, including preparation of dining spaces.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Leo's Coney Island
Birch Run, MI
04.2014 - 09.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Tony's Restaurant & Pizzeria
Birch Run, MI
03.2012 - 04.2014
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI01-2026
Associate of Science - Criminal Justice
Charles Stewart Mott Community College
Flint, MISkills
- Customer service
- Time Management
- Detail-Oriented Mindset
- Team Collaboration
- Multitasking
- Communication Skills
- Problem Solving in Conflicts
- Adaptability
- Effective Problem Resolution
- Digital Literacy
Accomplishments
- National Honor Society of Leadership and Success
- GPA of 3.7
Timeline
Server
15th Street Tavern
10.2022 - Current
Server
Leo's Coney Island
04.2014 - 09.2023
Server
Tony's Restaurant & Pizzeria
03.2012 - 04.2014
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Science - Criminal Justice
Charles Stewart Mott Community College
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