SABRINA L. SUTTON

Results-oriented, resourceful, and self-motivated professional with extensive expertise in customer service, sales growth, record keeping, and relationship management. Highly skilled in building rapport, analyzing customer needs, overcoming obstacles, and collaborating with cross-functional teams. Demonstrates exceptional communication skills and the ability to make critical decisions during challenging situations. Adaptable and transformational leader who excels both independently and as a team player, driving the development of opportunities that align with organizational goals. Quick to adapt to new industry trends and highly efficient in managing multiple competing tasks. Known for a strong work ethic and unwavering commitment to compliance with professional codes, regulations, and company policies.

• Customer service, 2012-08-01, 2014-06-30, Sentinel Offender Services, McDonough, Georgia, Collected customer feedback and made process changes to exceed customer satisfaction goals., Developed customer loyalty by placing follow-up calls for customers who reported product issues., Checked to ensure that appropriate changes were made to resolve customers' problems., Serviced providers and members on claims adjustments processes and benefits information., Managed the receptionist area, including greeting visitors and responding to telephone.
• Administrative Assistant, 2007-06-01, 2012-04-30, Georgia Emissions, Stockbridge, Georgia, Ordered and distributed office supplies while adhering to a fixed office budget., Maintained the front desk and reception area in a neat and organized fashion., Answered and managed incoming and outgoing calls while recording accurate messages., Compiled company information and related material and distributed it to candidates., Completed data entry, tracked resumes and maintained the applicant tracking system., Served as central point of contact for all outside vendors needing to gain access to the building.
• Customer service, 2005-03-01, 2007-06-30, Tucker Communications, Stockbridge, Georgia
• Account Manager, 1999-03-01, 2003-10-31, Georgia Power, Stockbridge, Georgia
• Administrative Assistant, 1995-02-01, 1999-02-28, Moss Floors, McDonough, Georgia

• Friendly and charming personality with positive attitude to influence others
• Exceptional customer service skills with strong leadership and administrative skills
• Proven ability to supervise and monitor KPIs and provide constructive feedback
• Ability to build relationships with various internal and external stakeholders
• Great interpersonal skills with strong team spirit and great respect for diversity
• Strong analytical skills with a high degree of accuracy and attention to detail
• Outstanding ability to perform multiple tasks in a fast-paced, team environment
• Strong time management, problem solving, good prioritizing and team player
• Proficient in Microsoft office (Word, Excel, PowerPoint) & Quick Books, Sentrak, AS400.