Morgan Clark
Locust Grove,GA
Summary
Dynamic professional with a proven track record in operations management and customer engagement, notably at Comcast, Xfinity. Excelled in team management and complaint resolution, enhancing customer loyalty and operational efficiency. Skilled in POS system operation and adept at fostering positive client relationships, consistently driving high levels of satisfaction and repeat business.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
15th Street Pizza and Pub
07.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Legal Assistant
Henry Guardian Advocates
05.2022 - 01.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Customer Service Representative
Comcast, Xfinity
01.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
Southern Crescent Technical College
Griffin, GA05-2027
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Operations management
- Call center customer service
- Call center operations
- Customer inquiries
- Complaint resolution
- Payment processing
- LiveChat
Timeline
Legal Assistant
Henry Guardian Advocates
05.2022 - 01.2023
Customer Service Representative
Comcast, Xfinity
01.2019 - 05.2022
Restaurant Manager
15th Street Pizza and Pub
07.2017 - Current
Associate of Science - Nursing
Southern Crescent Technical College
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