Nestor Merced
Kissimmee,USA
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant manager
Denny's
Orlando, FL
10.2023 - Current
- Maintaining a safe, clean and hospitable environment for guest and staff
- Improving and maintaining food and labor costs
- Hire and train new team members
- Inventory and ordering
- Cash handling, balancing and daily bank deposits
- Making sure all employees are following guidelines per company policies and health department regulations
- Making sure all guest expectations are met for a satisfactory experience
- Managing time properly to assure that all areas of the restaurant are being managed properly and efficiently
Machine Operator
Easy Foods Inc.
Kissimmee, FL
02.2022 - 10.2023
Operated and managed production equipment, adhering to blueprint specifications
Maintained a safe working environment, ensuring cleanliness and sanitation was met
Supervised a staff of 3 to 6 members depending of the type of production
Performed minor repairs, coordinated with mechanics for major
issues
Restaurant Manager
Denny's
Poinciana, Florida
08.2017 - 06.2019
- Oversaw daily operations to ensure optimal guest experience and adherence to company standards.
- Managed staff scheduling, training, and performance evaluations to maintain a motivated team.
- Implemented cost control measures to enhance profitability while maintaining high service quality.
- Developed and executed marketing strategies to increase customer engagement and drive sales growth.
Education
High school or equivalent - undefined
Skills
Training & development
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Adaptable
Computer operation
Food safety
Restaurant management
Employee evaluation
Financial planning
Fine dining experience
Quality assurance within food and beverage industry
Leadership
Food handling
Quick service & fast food restaurant
Computer literacy
Staffing management
Profit & Loss statement
Customer complaint resolution
Managing hospitality teams
Food service
Cash handling
Employee onboarding
Profit & loss
Payroll processing
Staff development
Hospitality management
Shift management
Restaurant experience
Six Sigma
Hotel experience
Financial management
Upselling
Quality control
Overseeing training
Managing budgets in a finance role
Labor Cost Analysis
Teaching
Banquet Experience
HACCP
Communication skills
Pricing
Operations management
Sales management
Team motivation (leadership skill)
Guest services
Supervising experience
Production planning
Sales
Manufacturing
Writing skills
Customer satisfaction surveys
Performance management
Retail math
Sales growth target achievement
Manufacturing management
Key Performance Indicators
Food service inventory management
Time management
Food & beverage industry
Managing hospitality operations
Kitchen experience
Financial control management
Processing cash transactions
Technical Proficiency
Conflict management
Management
Manufacturing company experience
Cross-functional communication
Cash register
Analysis skills
Refrigeration
Organizational skills
Computer skills
Carpentry
Cooking
Commercial driving
Serving
Microsoft Outlook
POS
Retail management
Employee engagement
Profit and loss analysis
Team development
Recruiting
Profit & Loss
ERP systems
Fast Food
Budget management
Resort
Staff scheduling
Customer relationship building
Blueprint reading
Pizza experience
Payroll
Industrial equipment
Customer service
Regulatory compliance
Basic math
Succession planning
Customer relationship management
Data interpretation
Organizational budget management
Food safety management
Attention to detail
Employee retention
Sanitation procedures
Store management
Performance Improvement (PI)
Food service management
Managerial strategic planning
Team management
FDA regulations
Crew management
Food industry
Interviewing
Fanuc
POS systems
Complaint handling
Windows
Business development
Hospitality
Financial acumen
Quality standards in production
Decision making
Culinary Experience
Microsoft Excel
Google Docs
Training & development
Certification
- Driver's License
- Food Safety Manager Certification
- Food Handler Certification
- Food Safety Certification
- ServSafe
Languages
Bilingual
Spanish
Multilingual
English
Additional Information
Authorized to work in the US for any employer
Timeline
Restaurant manager
Denny's
10.2023 - Current
Machine Operator
Easy Foods Inc.
02.2022 - 10.2023
Restaurant Manager
Denny's
08.2017 - 06.2019