Ana C Gonzalez
Louisville,United States
Summary
Proven leader in transportation and logistics with a track record of enhancing customer satisfaction and retention at BLF Transportation. Skilled in strategic planning and decision-making, with a strong emphasis on teamwork and collaboration. Achieved significant improvements in operational efficiency and employee performance, demonstrating exceptional communication and leadership abilities.
Overview
4
4
years of professional experience
Work History
After Hours Dispatcher
BLF Transportation
05.2021 - 04.2024
- Directed dispatching, routing and tracking of 60 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 40 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Assessed regulatory and operational risks for escalation to management.
- Transportation service
Costumer Service
BLF Transportation
05.2021 - 02.2024
- Increased client satisfaction by providing excellent customer service.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Provided exceptional customer service to address tenant concerns efficiently and effectively.
- Delivered exceptional customer service for improved client satisfaction and repeat business.
- Increased client retention through exceptional customer service and prompt communication.
- Utilized customer feedback to improve customer service.
- Addressed customer service overflow to reduce complaints.
- Answers more than 40 calls per shift.
Floor Supervisor
Amazon
11.2019 - 03.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Reduced employee turnover with hands-on leadership and coaching.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Tracked and prioritized work orders to meet daily production requirements
Education
Associate In Business Administration - Business Administration
Jefferson Technical College
Louisville, KY01.2023
Bachelor Of Accountancy - Bussines
República De Panamá
Cuba 06.2015
Skills
- Decision-Making
- Multitasking Abilities
- Self-Motivated
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Written Communication
- Dependable and Responsible
- Task Delegation
- Empathy Development
- Data Entry
- Leadership Development
- Work Coordination
- Strategic Planning
- Coaching and Development
- Job Skill Building
- Employee Interviewing
- Finance
- Employee Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
After Hours Dispatcher
BLF Transportation
05.2021 - 04.2024
Costumer Service
BLF Transportation
05.2021 - 02.2024
Floor Supervisor
Amazon
11.2019 - 03.2021
Associate In Business Administration - Business Administration
Jefferson Technical College
Bachelor Of Accountancy - Bussines
República De Panamá