Ana Caroline Vieira Kitano
New York,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Purchase Department
Agape Builder LLC
07.2023 - Current
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Identified and eliminated safety risks through additional training.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
Front Desk Receptionist
Next Evolution Martial Art
03.2020 - 07.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
Account Manager
On Target Maintenance
03.2022 - 11.2022
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Followed safety procedures implemented by the company to avoid mishaps and accidents.
Sales Associate
Forever 21
04.2015 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Skills
- Customer Relations
- Purchase Orders
- Appointment Scheduling
- Customer Service
- Account Management
- Teamwork and Collaboration
- N3 JPLN
Languages
Portuguese
Native or Bilingual
Japanese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Purchase Department
Agape Builder LLC
07.2023 - Current
Account Manager
On Target Maintenance
03.2022 - 11.2022
Front Desk Receptionist
Next Evolution Martial Art
03.2020 - 07.2023
Sales Associate
Forever 21
04.2015 - 06.2017
Similar Profiles
Godfried Boa-AmponsemGodfried Boa-Amponsem
Property Services & Management at RLS Property services LLc/ Builder Group LLCProperty Services & Management at RLS Property services LLc/ Builder Group LLC
Ram UkRam Uk
Data Analyst at Agape Farm LLCData Analyst at Agape Farm LLC
Melissa ReynoldsMelissa Reynolds
Registered Nurse at Serenity Hospice Care, LLC / Agape Care GroupRegistered Nurse at Serenity Hospice Care, LLC / Agape Care Group
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project