Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Cristina Marin

Ana Cristina Marin

Hialeah,FL

Summary

Dynamic professional with a proven track record in compassionate caregiving and patient care, highlighted by a tenure at ALF where I enhanced elderly residents' quality of life. Skilled in emotional support and managing high-stress situations, I significantly improved customer satisfaction at IVECO Italia by resolving complaints and fostering a team-oriented environment.

Overview

2024
2024
years of professional experience

Work History

Elderly Caregiver

ALF
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.

Customer Support Specialist

Arka Service - Italy
08.2008 - 11.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Customer Service Manager

IVECO Italia
03.1999 - 09.2006
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Airport Passenger Service Agent

Caselle Airport Turin Italy
12.1995 - 04.1999
  • Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
  • Collaborated closely with team members to achieve excellence in overall airport operations.
  • Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
  • Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.

Education

Master Of Advanced Study - French Language And Literature

Sorbonne University
09.1992

Language Interpretation And Translation

Havana University
07.1982

Skills

    Compassionate caregiver

  • Compassionate caregiving
  • Emotional support
  • Patient care
  • End-of-life care

Languages

Spanish
Native or Bilingual
French
Full Professional
Italian
Full Professional
English
Professional Working

Timeline

Customer Support Specialist

Arka Service - Italy
08.2008 - 11.2023

Customer Service Manager

IVECO Italia
03.1999 - 09.2006

Airport Passenger Service Agent

Caselle Airport Turin Italy
12.1995 - 04.1999

Master Of Advanced Study - French Language And Literature

Sorbonne University

Language Interpretation And Translation

Havana University

Elderly Caregiver

ALF

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Ana Cristina Marin